Planet IT offers a unique and nimble Helpdesk and IT Support solution based primarily in Oxford. We encourage our IT technicians to complete as many first-time fixes as possible. All members of the team who answer the support phone are technically accredited so as soon as a customer makes contact with the team they are in contact with an individual who can support and resolve any IT issue.
Planet IT has customers from companies of different sizes and within completely different industries. We support from 2- to 10,000-user organisations
Planet IT has a large 1st to 4th line support team with a wealth of knowledge across the team. We fully understand that IT just needs to work so we endeavour to provide first fixes where possible. We undertake weekly and monthly analysis on all call reports to give our team and the customer information on recurring problems, which builds towards the IT strategy for improving the current IT infrastructure. Our philosophy is to resolve all issues for good rather than just providing a temporary fix, only to see the issue reoccur.
At Planet IT we are big enough to support your entire IT infrastructure but small enough to care about all our customers. The main difference between Planet IT and other support companies is WE CARE about your business!
Already an IT Support customer? Go ahead and raise a ticket and a technical advisor will be assigned to you from our support system.Ticket SLA: 4hrs
Pick up the phone and give us a call now. Our team of Support Engineers are on standby, waiting to answer your call and assist you.Phone: +44 (0) 1235 433 911
Email the address below to have a member of the support team will be in contact shortly. Please provide as much detail as possible.Email: firstname.lastname@example.org