The 6 Tech Trends of COVID-19

Since the start of lockdown in March, the business landscape has dramatically changed, the pull to virtual spaces, new technologies and accelerated upgrade plans. As an IT service provider we have been inundated with requests, projects and new developments, and it now seems the time to look at these changes and talk about the top trends that COVID-19 has brought upon the business world.

1) The office is dead. Long live the virtual space!

February this year feels like a long time ago and for most businesses it was unimaginable that less that 6 months later nearly all businesses would be working from home, with flexible working relying so much on virtual meeting technologies like Zoom, Microsoft Teams and Cisco WebEx – and not to only operate but to socialise, keep in touch and continue to build that company ethos. For some businesses this was a challenge. For others they have adapted and grown with the change. One thing is certain for many senior managers and business owners however: the future looks like one where less people visit the office and more are working from home.

2) Do I really want my servers in my office?

With the trend of moving over to virtual spaces another question that has seen itself thrust into the forefront of IT management is server locales. Previously IT managers and senior management would strive to keep their data close to them, with spaces from corners of offices, cupboards and full-blown data center rooms being constructed, powered and cooled with-in businesses existing spaces. However, when the tables turned and staff where out of the office connecting back to critical data via VPN technology, it became very clear that this set up may not be optimum. As such we have seen a huge increase in business interest for private cloud datacenters like our PlanetCloud service, or customers looking at public cloud or even a hybrid solution. The main driver being to remove that single point of failure and connectivity and drive performance and the ability to work anywhere.

3) The device refresh is here and we need it now. 

Just as many businesses where not prepared for the move to virtual working, many where sitting on legacy IT equipment which was either due a refresh this year or the business was trying to extend into 2021, however with the need for equipment that can support your users while working at home it has become critical that they are working on fast, safe and secure devices. As such we have seen many business moving forward their device refreshes opting for Device as a Service offerings which allow them to spread the cost over the term of the product and turns CapEX into OpEX expenditure.

4) Cyber criminals don’t care about pandemics 

One thing this pandemic has taught us is that cyber criminals have no morals and they will use any situation to manipulate and scam you. This has never been more apparent. During this crisis phishing attacks have gone up 400% and all of these attacks in some way link back to COVID-19, either posing as HMRC, the WHO or informing you that you have COVID-19 and to ring a premium rate number. The level of villainy and lack of humanity these criminals have never ceases to amaze me and my colleagues in the cyber security world.

This also raises the question of how we protect against these attacks and the honest answer is training. No product will be 100% perfect every time but if you invest in your human firewall then you can overcome the ever changing threat of these criminals and protect your business.

5) Broadband is key, but why is my home wifi so slow? 

If like me you have been working from home while your family consume Netflix, Amazon Prime and Disney + . You will have no doubt been dealing with slow connections, overload and sometimes even calls dropping out on Teams, Zoom etc. Well this is for a good reason, aside from the fact the whole broadband infrastructure has been heavily loaded, home broadband circuits are not designed with the same level of protected overhead as business lines. This is in part due to the contention ratios that are allowed on home circuits vs the guaranteed head room on business lines. With this we have seen a number of business purchasing broadband for their staff and having them put into their homes as dedicated business lines, the cost is low and the service is guaranteed. This allowing your family to stream away without effecting your meetings.

6) Board room procrastination has to stop, and businesses need to upgrade, adapt and move forward now. 

From experience I know that the boardroom is often where IT projects go to die. Long have the powers that be, procrastinated on an upgrade for it to never see the light of day. This was a common theme in businesses across the U.K with senior management favoring investments elsewhere to IT for their perceived value. In the last 4 months this has changed dramatically with the focus being more on IT now than ever before.

With companies choosing to invest now and heavily, knowing that it iss IT that has kept them operating over the last few months. Directors now realize that technology is critical to the business long term success. We have worked with a number of business who have revived, accelerated or even created IT projects that were previously on the long finger but now urgently brought into a 2020 timeframe on the request of the board.

With all of this said, it is important to remember the positives that we have gained from this experience and the level of transformation this has forced upon businesses, it is by no coincidence that many attribute COVID-19 as the biggest driver of change in their business over, IT managers, CTO and Technical Directors.

The reason for this is simple, businesses have been forced to adapt or disappear from the business world. The importance now is to ride the tsunami of change and not be washed away by it. If you continue to drive forward and innovate you won’t be left behind and you won’t be left vulnerable to cyber criminals and technology weakness that comes from standing still.

If you would like to discuss with myself or any of the 60 IT experts here at Planet IT about how you can better protect your business, should that be with new technology, strategies or even better backups, you can reach us using the contact details below;

Contact me at – LinkedIn Message James Dell or Email: james.dell@planet-it.net

Call 01235 433900 or Email: enquires@planet-it.net

4 Steps to the Perfect Backup Plan

Backup Plan

Today is World Backup Day, for many it’s a day to be celebrated, but for just as many, it’s a stark reminder of the dark omen that is an uncertain backup environment or plan.

We all know the basics of backup right? The things we all want to achieve

  • Retention
  • Redundancy
  • Recovery

I could happily go on for far longer than any of you would care to read on each of these topics! Today however, I want to talk about the practical elements of making sure your backups and overall disaster recovery plan are the best they can be. Starting with some basic questions.

  • Are you backing up your whole environment?
  • Are you running your backups daily?
  • Are your backups retained for the right amount of time?
  • Do you take backups off-site?
  • Are your backup sets fully automated?
  • Are your backup jobs encrypted?
  • If you have cloud resources (Office 365, Azure, AWS) are these backed up?
backup servers

In an ideal world, you would want each of the above to be a confident and resounding YES! However, this is not always the case – we often hear the ill-fated “I don’t know”.

So, what can we do to be certain on the above and confidently rest knowing our backups will be there for us should the worst occur?

Step 1 – Check the List 

Firstly, I would start by checking your infrastructure or approach your IT Team to get the answers to the above questions. Understand that if the answer to any of them is no, in this first step, it’s less important to know why, just to understand the position you are currently in. Once you’ve established that, let’s move on to step 2.

Step 2 – Check the Kit 

Once you have a firm understanding of your overall backup integrity, it’s time to push past the smoke and mirrors and figure out exactly what you are working with. Check your storage, check your software and make sure it isn’t letting you down. There are so many options available in today’s market, but a quick search of your products and the competition should help you understand if you need to make any changes.

Step 3 – Make your Plan

At this point, you’re either happily relishing in confidence… or you’re not.

If you’re not… bear with me, I promise, we’ve just ripped off the worst of the band-aids and from here… the only way is up. When making your plan, it’s important to work out what you need first, what you want second and then figure out the cost implications (if any) your business will need to work towards. Everyone loves a good deal (or better, a free deal!) but sometimes investment is required to ensure you have the right infrastructure for your plan. When making your plan, make sure you are referencing the list from Step 1 and work out the following:

  • How long do I want to keep my backups?
  • What is my off-site storage plan?
  • Do I have Cloud Resources that need to be backed up?
  • How efficient do I want my backups to be?
  • How long can I afford to be offline in the event of a disaster?
  • How much data can I afford to lose in the event of a disaster?

The answers to these questions will help you to understand how much storage you need, whether you need a cloud or second-site storage plan, if you need high performance equipment and your Recovery Point/Time Objectives. Know that even if the plan is loose, it’s more than you had at Step 1 and it will help you enormously when collaborating with your teams, suppliers and peers to achieve the best outcome.

Backup plan relax

Step 4 – Reach Out 

At this point, we’ve gone from scratching our heads, to having a clear understanding of the potential issues, a goal to aim for and a plan to get there. Now it’s time to reach out.

Speak to your team and your suppliers and get them on board with your plan. From this point forward, you’re taking control of your backup & disaster recovery plan. You’ve worked out what you want to achieve and you’re making it happen. That, or you were happy from Step 1 – either way, grab a coffee and your favourite lockdown biscuit, you’ve earned it!

Remember, if you ever have any questions, just ask. I, or one of the team here at Planet IT, are always happy to be used as a sounding board and can offer our expertise for your specific situation.

Similarly, check out our BDRaaS page for more information

Feel free to reach out to me via LinkedIn or email me at michael.davey@planet-it.net.

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