Technology is an essential part of any modern business, but it can also be a source of frustration, inefficiency, and risk if not managed properly. You need a reliable, trustworthy IT partner to help create and implement a strategic IT roadmap that aligns with your business goals and needs.
We know that IT is essential for modern work, to communicate via email, messaging, video conferencing and apps such as Excel, Adobe and others to enable our businesses. But an IT roadmap is so much more than that. It can allow your business to improve, drive forward, and save you money while doing it.
Let’s explore how…
Artificial intelligence (AI) is the ability of machines to perform tasks that usually require human intelligence, such as reasoning, learning, and decision-making. AI can help your business improve productivity, quality, and customer satisfaction by automating repetitive and complex tasks, enhancing data analysis and insights, and providing personalised and intelligent services. For example, you can use AI to:
Streamline your workflows and processes.
Use chatbots, virtual assistants, and robotic process automation (RPA) to handle customer inquiries, bookings, invoices, and other administrative tasks.
Optimise your operations and performance.
Utilise machine learning, deep learning, and natural language processing (NLP) to analyse large and diverse data sets, generate forecasts and recommendations, and detect anomalies and patterns.
Innovate your products and services.
Tools such as computer vision, speech recognition, and natural language generation (NLG) to create interactive and engaging experiences, such as face recognition, voice assistants, and content creation.
Used correctly and responsibly, AI can save your business money by reducing labour costs, increasing efficiency, and minimising errors. It can also make your business better by enabling you to offer faster, more innovative, and more personalised solutions to your customers and stakeholders.
The next big thing in AI? – Microsoft Copilot. Those lucky enough to use it this early have already seen how it can revolutionise our work. And this is just the start. Copilot is just going to get better.
Cloud technology delivers computing services, such as servers, storage, databases, networking, software, analytics, and intelligence, over the internet (the cloud). The Cloud can help your business improve scalability, flexibility, and collaboration by allowing you to access and share resources on demand, from anywhere, and on any device. For example, you can use cloud technology to:
Expand your capacity and capabilities.
Use cloud infrastructure, platform, and software as a service (IaaS, PaaS, and SaaS) to host your applications, data, and systems on the cloud without investing in and maintaining your hardware and software.
Enhance your agility and responsiveness.
Cloud orchestration, automation, and integration can help manage and coordinate your cloud resources, workflows, and processes and adapt to changing business needs and demands.
Empower your team and partners.
By using cloud collaboration, communication, and productivity tools, you can work together, exchange information, and deliver results regardless of location, time zone, and device.
Cloud technology can save your business money by reducing capital and operational expenses, optimising resource utilisation, and leveraging economies of scale. It can also improve your business by enabling you to access and leverage the latest technologies, innovations, and best practices in the cloud.
Our cloud platform of choice is Microsoft Azure. Azure provides 1000’s of products and cloud services, including the latest in AI. This allows businesses to choose the tools and frameworks that best fit their needs. Whether developing new applications, managing existing workloads, or exploring cutting-edge technologies, Azure offers a flexible cloud-based ecosystem.
Cybersecurity can help your business improve reliability, reputation, and compliance by ensuring your IT assets and information’s confidentiality, integrity, and availability.
The right protection can save your business money by avoiding or reducing the costs and losses associated with cyberattacks, such as downtime, data breaches, fines, lawsuits, and reputational damage. It can also improve your business by enabling you to build and maintain trust and confidence with your customers and stakeholders.
A 24/7/365 Managed Detection and Response (MDR) service covering your organisation keeps you protected by a team of experienced threat hunters and saves you the cost of hiring your own managed Security Operation Centre (SOC). As a bonus, your Cyber insurance costs will be dramatically reduced as MDR satisfies many of their policy requirements.
Unified Endpoint Management (UEM)
UEM or Device management is the administration and control of your IT devices, such as laptops, tablets, smartphones, and printers, used by your staff and users to access and use your IT resources and services. UEM can help your business improve security, efficiency, and user experience by ensuring your IT devices’ proper configuration, maintenance, and support. For example, you can use device management to:
- Secure and protect your devices using encryption, remote wipe, and lock to prevent unauthorised access and data loss in case of theft, loss, or compromise.
- Manage and update your devices using inventory, provisioning, and patching to keep track of your device assets. You can assign and distribute devices to your staff and users and install and update software and firmware.
- Support and troubleshoot your devices by using device monitoring, diagnostics, and helpdesk to monitor the performance and status of your devices, identify and resolve issues and problems, and provide assistance and guidance to your staff and users.
Device management can save your business money by reducing device downtime, waste, and theft and optimising device performance and lifespan. It can also make your business better by enabling you to provide a consistent and seamless device experience to your staff and users.
At Planet IT, we use Intune to manage our devices and recommend them to most clients. If you want to know more about Unified Device Management, check out our detailed article here: https://www.planet-it.net/uem-unified-endpoint-management/
Software Licensing Management
Software licensing management can help your business improve compliance, quality, and value by ensuring the proper acquisition, deployment, and usage of your software assets and solutions.
Comply with software laws and regulations.
Software license management can make auditing and reporting easier by verifying and documenting your software entitlements, installations, and consumptions and avoiding software piracy, infringement, and penalties.
Optimise your software investments.
Use software licensing to optimise, consolidate, and negotiate. Evaluate and select the best software license models, types, and terms for your business needs and budget to reduce software costs and complexity.
Enhance your software capabilities.
Managing complex software license subscriptions, renewals, and upgrades is a fine art. You can access and benefit from the latest software features, functions, and improvements and maintain software compatibility and interoperability.
Software licensing can save your business money by avoiding or reducing software over-licensing, under-licensing, and non-compliance and maximising software utilisation and value. Furthermore, it can improve your business by enabling you to leverage the best software solutions for your business processes and outcomes.
By working with a high-level partner like Planet IT, we can secure you better licensing pricing than most other IT companies.
IT processes, systems and methodology can save your business money and improve it in many ways. However, managing IT can be challenging and complex, especially in today’s dynamic and competitive business environment. That’s why you need a trusted and experienced IT support provider to help create and implement a strategic IT roadmap that aligns with your business goals and needs.