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Windows 365 – Windows 11 Comes to your Browser!!

Cloud PC Windows 11

Microsoft has just announced a new “Cloud PC” product where users can stream windows devices from anywhere!

When COVID-19 hit, many people in offices were forced to start working from home. Because of this, Microsoft sped up into the development of Windows 365 so people, wherever and whenever, can work more collaboratively.

Windows 365 will work similarly to what we know as game streaming. The computer will be hosted in a data centre, somewhere remotely, and then streamed to local technology.

This means all sorts of devices from anywhere, ranging from family computers in your home to monitors in the office, that runs Windows desktop can leverage Windows 365 and then you can close the session knowing that your data is safe, secure and saved.

Security Is Key

It is way more secure than working on a local PC, as your local PC is most likely full of personal applications, data and untrustworthy applications, which may go against your business practices. Windows 365 then solves multiple problems such as keeping Word documents and important PDFs where they belong, in business cloud storage, and not at risk of exploitation.

Additionally, Windows 365 will have ultra-fast connections to Azure and Office 365 data, which is very useful when it comes to handling data and finding sufficient ways of sharing workload amongst peers.

Microsoft is marketing it as the new way of using a PC, they want to find a way of demonstrating and solving the difficulties of working from home, so as they state, it is a “hybrid Windows for a hybrid world”.

 

So when do we get to see it, and how does it work?

The software will launch in August for business customers of all sizes however under the technical covers of it all, it is built on Azure Virtual Desktop and managed through Microsoft Endpoint Manager (MEM), Microsoft’s cloud-hosted device and application management solution and for those without MEM, tools are directly integrated into the Cloud PC portal. A MEM licence is therefore not essential.

Windows will also use multi-factor authentication capabilities and admins can apply security policies using MEM if needed. Furthermore, Microsoft has designed a custom “security baseline” meaning a set of policies can be applied to Windows 365 as a simple baseline, however, you can modify this to fit your criteria.

There are even plans in the future for an offline mode, though this will not be included in the initial release. When that happens, they would then be supporting an offline mode where the whole virtualisation environment can run locally and be isolated from your local operating system. When your connection gets restored then that workload will automatically move back up into the cloud. In the complex cybersecurity environment we have seen, businesses need a solution that helps their employees collaborate, share and create while also keeping their data secure.

If you want further information about Windows 365 and how this could change your business practices, then please feel free to reach out and get in contact using the details below

Call 01235 433900 or Email : architecture@planet-it.net

 

Harriet Besford

This article was written by 17 year old Harriet Besford, a Didcot Sixth Form student who joined us at Planet IT for a week’s work experience. Harriet has a keen interest in Cyber Security with plans to study it at University. I think from reading this article, you will agree that she has a strong future in this field!

 

It’s Time Your Business Adopted UEM, And This Is Why!

UEM Endpoint Device Management

The way in which we manage our workforces’ devices is changing. Gone are the days of large, overly complicated on-premise management solutions like Quest (Dell) KACE and Microsoft System Centre. With the continued drive of remote working, flexibility and ultimately employee separation our management tools need to change, now.

Luckily, Microsoft where ready for this move to remote management. They and have spent a long time and A LOT of investment in turning the 2011 product of Microsoft Intune into the 2021 product, which is now known as Microsoft Endpoint Manager, a now formidable UEM (Unified Endpoint Management) tool.

Evolution – just in the nick of time

The original Intune product was designed to answer the question of the time: How to we provide some form of management to the changing device landscape? With the launch of new form factors, and splitting operating systems at the time, this EMM (Endpoint Mobility Management) tool focused on delivering the same basic functional control across the spectrum of devices it supported.

Microsoft is not a company to miss a shift in the market. They released that as we moved into the late 2010’s and into 2020’s that business no longer wanted two products, one to manage devices onsite and one to manage them in the cloud. With this they began the process of taking the features from Microsoft’s System Centre Configuration Manager and merging them with the EMM tool, Microsoft Intune.

This process happened just in time to be ready for the world shifting events of Early 2020. The now mature product from Microsoft gave the best of Config Manager, Intune’s EMM and the fringe features of MDM and MAM that the suite had been dabbling with.

intune device management

So, the question then becomes, why are you not using it?

For nearly all business in 2021 Microsoft Endpoint Manager can play a huge part in ensuring:

1. All your devices controlled,

2. Windows is up to date,

3. patches and software are being deployed and managed.

This on its own takes away 3 key functions you may have existing systems in place to support. However, the largest success for Microsoft Endpoint Manager comes in the form of flexibility. Your users don’t need to be on your VPN, in your network or even in your country to get software updates or even new packages.

This is only then strengthened when we look at the white glove, of out of box experience which can be leveraged with Autopilot.

UEM Device managementImagine you never had to build a laptop again!!

Wouldn’t that just be great? Not only that, but imagine that if a device needed to be moved from user to user. Then you could remotely reset and deploy a fresh version of the operating system and all applications to the device, join it to the domain and have it ready to be reused.

Well with Endpoint Manager and Autopilot you can do just that! The core logic behind the approach is that you don’t need to touch a device to get it ready to use.

Now this can either be directly from the factory or on a previously managed device. This will reduce the time to resolution on support issues and ultimately free up you and your team to work on project that are more important.

With this process, gone are the days of creating a gold image having to run sysprep and then trying to configure the Out of Box Experience with an answer file. Microsoft has simplified this down to a steps-based process. This uses the latest image from Microsoft alongside an answer file based on the Microsoft Endpoint Manager interface, not on a text file. This combined gives you a great position to show business improvements from a system implementation.

Where can YOU make improvements?

The biggest question to ask yourself is where could you optimise your;

  • device management,
  • system imaging,
  • software deployments,
  • application installations and updates,
  • operating system updates
  • and device provisioning?

If the answer is that any of these could be improved, then Microsoft Endpoint Manager is the platform you need to be looking into.

These are just some examples of what Microsoft Endpoint Manager can do. I would be remised to say that the above is a fair representation of all that the suite has to offer. The product is massively impressive and continues to develop and grow as Microsoft as a company moves away from the legacy of its on premise-based solutions to a truly cloud driven SaaS approach.

I know taking this step might seem like a leap in certain circumstances. However, I am always available to discuss how you can leverage better device management for your business. As are the rest of the Technical Architecture team at Planet IT

Please feel free to reach out using the contact details below:

Contact me at – LinkedIn Message James Dell or Email : james.dell@planet-it.net

Call 01235 433900 or Email : architecture@planet-it.net

Windows 11. Huge Steps Forward, But The Death Of Many Devices

windows 11

Microsoft have announced Windows 11!

For now, we can ignore the fact that Microsoft promised that Windows 10 was the last Windows version…. and all the other misleading info around this new version even existing. Windows 11 is here, and it has LOTS of improvements and design changes.

However, this article is not to talk about those. As Windows users, we all know that the move from OS to OS can be hard. Businesses struggle to get the user base, applications and configuration from your current version of Windows to a new one. It can be a mammoth task!

You won’t have a choice to keep Windows 10

That said we know Microsoft will ultimately force your hand. In 2025 Windows 10 will lose support and join XP and 7 in the list of operating systems people continue to use even though they are not supported or safe.

The big change with Windows 11 is that a number of hardware items that were previously supported with Windows 10 will no longer be supported. This is what drove me to write this article. It means many businesses will need to replace a lot of machines. So, I wanted to highlight the devices you may have that are now on a limited life span, a ticking clock as it were, to the end of support.

The official Windows 11 requirements:

  • Two Process cores of 1Ghz or higher
  • 4GB of RAM
  • 64GB of Storage
  • TPM 1.2 or higher with Secure Boot Capabilities

Windows 11 devices

What this therefore means, is that Intel’s i3, i5 and i7 processors from the 6th and 7th get are not eligible to update to Windows 11. While on the AMD side all A and Fx Series processors are not supported. Ryzen 1000 and 2000 chips will also not support Windows 11.

Now this is a big change as Microsoft. In the past they have done their best to only remove a small number of devices from support. This was truefor upgrades to Windows 8, 8.1 and 10 all supporting the same devices which could run Windows 7.

What does that mean for my IT estate?

Audit now! You need to understand which devices you have that won’t be supported on Windows 11 and they need to enter a hardware refresh plan in the next 3 years. By 2025, these devices must be replaced.

For many this won’t be an issue. But for some education and small businesses, this is going to be a large finical burden. These changes can also hit companies using custom built PC’s which use hardware which may be from cross generations. There’s a chance these will not support the Windows 11 software.

If you are struggling to understand which devices will and won’t accept Windows 11, there is a tool from Microsoft which will tell you in your device is eligible to run the Windows 11 which you can get here: https://aka.ms/GetPCHealthCheckApp

If you would like to discuss with myself or any of the Technical Architecture team at Planet IT about how you can get ready for Windows 11 you can reach us usin:

LinkedIN: James Dell

Or email james.dell@planet-it.net

install windows 11

Virtual Roundtable Recap: Facing and Overcoming IT Challenges In Education

Education IT Event

This week, our panel of special guests came together for an educational virtual round table event. Our panellists discussed the challenges they have faced in their education provider and how as IT professionals, they overcame these challenges.

We also opened the floor up to our selected guests so that the panel could try to help them with their challenges.

Our panel included:

David Higgs, Security and Service Experience Centre Lead at Imperial College London

Mike Pearce, ICT Network Manager at St. Cuthbert’s Roman Catholic Academy Trust

Graham Rivers, ICT Network Manager Moulsford Prep School

James Dell, Head of Technical Architecture and Education specialist at Planet IT

 

Discussion Points included:

  • The challenges encountered when delivering IT solutions to their organisation
  • How our guests overcame these challenges and turned them into successes
  • New trends & technologies critical for educational IT in the next 12 months
  • The ever increasing threat of cyber attack
  • BYOD (Bring Your Own Device)
  • Hiring and building a team on a budget

 

Did you miss it? Or would you like to watch it again? Well, the good news is that we recorded it and you can check it out here:

Remember, if you you have any questions or challenges that you dafe in your Education IT career, then please reach out to James Dell and he would be more than happy to talk you through the solutions he found to any similar obstacles. Call 01235 433900 or email james.dell@planet-it.net

 

Internet Explorer is Dead – What you need to do now

Internet explorer

Internet explorer is finally coming to the end of its long slow walk to its grave. As of the 15th of June 2022, all devices not running an LTSC or Long Terms Servicing Channel version of Windows 10 or Windows Server will lose the application as part of the 15th of June update.

However, this is much larger than many would initially perceive. Many custom-built or 3rd Party applications use the IE framework to deliver content and allow users to interact with their platforms. The removal of internet explorer, which long advertised and overdue, will affect many businesses adversely.

To make your life a little easier there are actions you can complete now to engage the Microsoft Edge support for many of these legacy programs, and to make life easier, you can follow the steps on page 5 and 6 of this document, from Microsoft that will help you make your business Microsoft Edge ready.

Does It Matter?

For many of you, this won’t be an issue, but remember now is the time to be testing this; if you have any application that opens on IE11 session by default on Windows 10 or Windows Server, you need to ensure it runs in Microsoft Edge before the 15th or move the server/ desktop to the long-term servicing channel if you cannot support the application.

As a side note, it is worth noting that Office 365 and all Microsoft services will not support Internet Explorer from the 17th of August in any form, so while you can use IE on LSTC to support custom applications, you will struggle to use the product for anything outside of these products and Microsoft. Many other vendors are moving fast to drop Internet Explorer from their supported browsers lists.

If you have 3rd party applications which rely on Internet Explorer, now is the time to be reaching out to my team at Planet IT to start looking at how you move away as not only is this issue going to become worse but with no updated Internet Explorer is likely to be a source for vulnerabilities we see when scanning people’s networks.

If you want to talk to one of our team about how we can help you move away from Internet Explorer and associated 3rd party applications. Then please call 01235 433900 or you can email architecture@planet-it.net or if you would like to speak to me directly, you can reach out to me via DM or at james.dell@planet-it.net.

IE death

 

Education in Focus: Biggest IT Refresh Year Ever

Education IT

There comes a point in the academic year where exams ramp up, teachers, lectures and support staff are focused on getting student’s through their end of year exams and keeping the momentum up until the summer break.

Meanwhile in the cool dark of the server room, the IT Support teams across all academic settings are preparing for the calm before the storm.

This year, while we may not be seeing exams like we previously would, the IT Teams in our educational establishments are preparing for their busiest summer refreshes ever. The woes of 2020 are behind us and the shift to classroom learning returning for 2021/22, the push is on to make the infrastructure improvements that were put off during COVID.

Saying all that, budgets are likely to also be tighter than ever. So how can IT teams get the absolute most out of their IT projects?

To help we have put together 5 top tips for smashing your summer projects in 2021

Plan Early

When it comes to any form of IT project the further ahead you are planning the better chance of success you have, so start early!

Engage vendors and technology partners. Test the market and understand your options. If you are looking 6 months ahead of where you need to be, then when do you have to make the choice on the technology or the vendors you are going to use? Be armed with all the information you need so you can overcome the challenges the project throws at you.

School ITHave a contingency plan

As you begin to plan your project, look at the what if’s…

For example, if you are replacing a server infrastructure, what happens if the new servers fail? Or before you have moved the data, if the old servers fail, do you have a backup? Have you tested it?

By implementing a rock-solid contingency plan you are positioning yourselves in such a way that you can overcome whatever challenges come your way.

Choose a partner you can trust

Remember you are not in this alone.

Whatever the chosen project you are undertaking there are partners who will help you achieve the goals of your organisation. However not all partners are equal. Not all partners have the same approach.

Find a partner who has the certifications and accreditations with the vendors you want to work with, i.e Dell Gold Partner or Microsoft Gold Partner with certified engineers. Don’t settle for “the local firm” as 9 times out of 10 they will get out of their depth very quickly. They’ll can end up making the challenges of delivering IT in education much worse.

So, pick a partner you can trust, and you know when you’re up against it, will have your back!

Only choose best of breed technology and don’t settle for last generation.

Lots of companies see education as an opportunity to move stock which the corporate world no longer wants – for example, servers which are now end of sale or software which has been pushed into its last few operational years.

You should never settle for anything other than the best in breed technology for your establishment. If budgets constrain that, reduce the scope of the project or limit the technology used. Don’t settle for old, refurbished or reconditioned equipment just to hit a financial goal. In the long term, you will pay the price when the equipment cannot be serviced and needs replacing before the business has got the full value from the solution.

Maximise gains using operations leasing

When making purchases in education, you have a great opportunity to access low cost or even free finance offerings for all of your large purchases. So, leverage these deals to extend your budget.

Limit the capex spend and get the best solution you can and prevent the project delays of stretching upgrades over 2-3 years which really need to be done today.

Using these top tips, your organisations should be able to avoid the pitfalls of so many education providers in the past and make sure you take step in the right direction when making your upgrade this summer.

Just remember you are not alone. At Planet IT we have a team of specialists who can not only support you with the decision making and selection of new equipment, but can support with the role out, implementations and upgrades to your systems.

If you want to talk to one of our educational team about how we can help you with your summer projects then please call 01235 433900 or you can email architecture@planet-it.net or if you would like to speak to me directly you can reach out to me via DM or at james.dell@planet-it.net.

 

Backup Webinar Recap: The Uncomfortable Truths

Backup webinar recap

This week, we hosted a Live Webinar based all around the Uncomfortable Truths about your Backups.

Our resident Backup guru, Michael Davey was joined by Arcserve expert, Steve Butterfield and between them they covered

✅ Microsoft 365 data protection

✅ Immutable storage & Ransomware Protection

✅ How are you storing your data & the 3-2-1 rule

✅ Scaling your infrastructure with Backup & DR

✅ How to combat storage creep

 

Did you miss it? Or would you like to watch it again? Well, the good news is that we recorded it and you can check it out here:

Your Questions, Answered.

We received lots of questions throughout the webinar. Unfortunately we weren’t able to answer them all during the live session so we have compiled them all and asked Michael and Steve to answer them again.

Remember, if you you would like to find out more about backup in general or speak about your own backups specifically, get in reach out to your Planet IT account manager, call 01235 433900 or email enquiries@planet-it.net

 

Would cycled tapes not be immutable being out of the drive most of the time?

Tape and especially WORM tape were the original air-gapped / immutable storage

While out of the drive then tapes are largely immutable outside of extremes involving strong magnets, But you do have to put them in the libraries to use them which brings two issues,

1. They are available to be overwritten while in the library.

2. They require manual intervention to remove/replace.

However, definitely a big improvement over no airgap.

 

What is the licensing model? Is it based upon per user for 365 and per source TB for onsite storage?

Universal licensing which runs on your own hardware or VM covers all data sources including O365 and so is

licensed per TB of protected data, no limits on retention and can be any mix of Physical machines, Virtual machines and O365

Per user licensing is also available and may be of interest if you are adding it to existing Arcserve licensing.

Per user or per TB licensing is available from our cloud (SAS Offering )subject to a max of 100 users per TB for capacity based licensing )

 

The reason people do Full backups is because incremental backups all depend on the previous ones , isn’t that a disaster waiting to happen with incremental forever ?

Our Incrementals act and restore like Full backups, they do not depend on any other incremental backup therefore one “Broken” incremental affects neither the incremental before or after it.

 

What is the most common security breach you see that can also impact backups?

I think Michael answered this but a stat for you from Sophos “The state of Ransomware 2021”

37% of the 5400 respondents surveyed were hit by Ransomware in the last year

Ransomware is still the major threat

 

 

A pretty bold statement was made “Completely Ransomware Safe” Can you back this claim with something factual?

Like Unsinkable ships, Completely ransomware safe is conditional on the type of attack i.e. Nothing is completely safe if Physical access is allowed for instance , however we believe that our Ransomware capability is the strongest and most complete in the industry and we are the only backup vendor to offer a Money Back Guarantee.

For 0365 backup only do we need an onsite appliance?

You have choice, You can purchase Arcserve UDP and have it protect O365 in the following ways

  1. An Appliance running on Prem or in hosted Colo
  2. Software running on your own hardware, VM or in your own public or private cloud instance
  3. Software as a service running from our Cloud based from our Datacentre in Manchester or AWS in London ( Other Geo’s are available )

While On-Prem may seem an odd choice to some for a cloud based service, do remember the 3-2-1 rule and the fact that even in the event of an Internet or Azure outage you could still access your data locally. The main thing is it is held elsewhere so we would always caution against any service backing up O365 which is hosted in Azure

 

 

Microsoft Teams Webinar Recap: A record attendance & your questions answered

Microsoft Teams Demo

This week, we hosted a Live Demo Webinar based all around using Microsoft Teams as a Unified Communications Platform to replace your existing phone system. We have never had more interest in the build-up for one of our webinars, and the actual event did not disappoint!

We had well over 100 businesses join, many with multiple people to see the power of Direct Routing for Microsoft Teams.

Our experts, Farah Nazir-Chapman and James Dell demonstrated the platform to show just how powerful this tool it. Not only can it completely replace your existing phone system, but they also showed how it can save your business money too.

Did you miss it? Or would you like to watch it again? Well, the good news is that we recorded it and you can check it out here:

Your Questions, Answered.

A sign of a good webinar is the quality of the questions asked at the end. We had 65 questions before we had to call time, otherwise we would have been there all day! What’s more, sometimes on these webinars, you see a drop off towards the end. 98% of the attendees stayed until the last question was answered.

Did you miss some of the answers? Good news. We have compiled them all, merged a couple and got James & Farah to answer them again.

Remember, if you you would like to find out more about Microsoft Teams, or if your questions are not answered below, please visit our Direct Routing For Teams webpage. You can also reach out to your Planet IT account manager, call 01235 433900 or email enquiries@planet-it.net

 

If I get a call to my mobile from someone dialling my company number rather than my mobile direct is there a way of ID’ing this?

If I get a call to my mobile from someone dialling my company number rather than my mobile direct is there a way of ID’ing this?

 

We have a switchboard where we have on the 1st level with 9 option then on some of them we have another menu can the team PBX do this?

Yes, it can do two levels of an IVR/ Automated attendant

 

Voicemail – can you receive the voicemail on an email?  (So you can forward it to somebody else)

Yes, voicemails come in via the Teams app and you can set them to also be delivered to Email in the form of a WAV attachment. Which can be forwarded on.

 

Can you set up hunt groups on teams and can you setup timer so if one department don’t answer within 1 min it will auto call the next group

Yes, You can configure the call queues to fail over to another queue should the one they enter not be able to take the call.

 

Hello – thank you for this very helpful introduction! Do you have guidance available on a document? Looking for something that could be made available to our employees about all the features available. Thanks.

We do have documentation we can share, if you reach out to your Planet IT account manager, they will be able to assist you with getting access to our documentation.

 

Can we configure automatic message for Unknown or Hidden number to say we’re not answering call from them?

Yes we can route the call to a message.

 

Hi, is there feature parity between Teams on Windows and macOS? We are exclusively macOS, are there any caveats to note?

Between the desktop versions of Teams there is now very little in the way of feature difference, with most updates hitting both MacOS and Windows on the same day or same week. The major differences are between Windows and iOS and Android, however this game is also reducing.

 

Does the caller get notified that the call will be transcribed? Do you foresee any privacy issues with this feature?

The caller does not get notified when the call is being transcribed, however there is no legal obligation to do so as it does not fall under call recording as its purely a record of the call and not a live recording. If you wish to record a call a user would be notified.

 

I’m mainly interested in how this would integrate with our current DDI’s etc. is this something you are going to cover?

Planet IT work “port” your existing DDI numbers onto the direct routing for Teams platform.

 

Are Teams physical handsets available?

Yes you can get a range of physical devices that are Microsoft certified for Teams and your account manager can share additional information on these and which versions would suit your needs including the Teams Rooms equipment.

voip and microsoft experts

 

CLI – what options are there for the numbers I can present?  (Rarely in a call centre environment do you want to present the ddi of the agent.)

We activate SIP CLI flexibility, so during the set up we liaise with you and ask which telephone numbers you would like to be presented, this can be either the “bearer” (main number) or a DDI

 

Are you able to choose the data residency for data such as the transcribed calls (to be in the EU)?

Yes as with Microsoft 365 data residency is chosen at a tenant level as is set for the whole of your Microsoft 365 estate, adding Teams voice does not change this.

 

Can existing DDIs be moved over to the Teams phone system?

Yes, your existing numbers can be ported onto the direct routing for reams platform. This does depend on your contractual status and porting agreements being in place.

 

Can you transfer calls to people who exist in a different 365 tenant?  Plus, can you block premium rate, international and other expensive services?  Thank you.

Calls can be transferred out to any number however Teams to Teams tenant calls require both sides to have a valued voice licence.

 

Can the system cover hunt groups and overflow groups?

Yes, you can have hunt groups and these can overflow to additional groups or voicemails

 

Can you record calls?

Calls can be recorded via our call recording partner.

 

Hi all, are you recording the webinar?

Yes, you can view the recording HERE

 

Numbers – Are there any restrictions to numbers you can port into the teams PBX?  How many countries are there local numbers available in?

We can port in international numbers and we have the ability to offer new international DDI numbers. Due to the different porting process and some country restrictions please contact us to discuss this further to ensure that the porting agreements and number availability can be provided for the specific locations required.

 

Are there other additional costs? Call recording?  Office 365 add ons?

Call recording is sold as a separate system, we can provide you quotations for these systems based on your specific needs. In terms of the Microsoft 365 licences their is a single add on which can be added to any Business , E or F Plan.

 

Is the voice license on your system effectively a bolt-on to Microsoft 365 E3?

The system is an add on licence to Microsoft 365 subscription, there are several options for the bolt on depending on your use case and business type.

 

Are there any additional paid options for multi-tiered IVR

There are options available, please contact us to discuss this requirement further.

 

What if our organisation has the full MS 365 integration? Would we still be able to use Planet IT for this phone integration?

Planet IT’s Microsoft DRFT can be added to any existing Office 365 subscription

 

Are offices in different countries all covered under the same system and can we have different phone numbers for each different office location?

Yes

 

What is the teams mobile app version experience like?

The Mobile application of Teams has near feature parity with the desktop version and allows you to make a receive calls seamlessly while on the move.

Microsoft Teams Dial Screen

 

Mobile app – is there a separate Teams PBX app or is it built into the normal app?

The application used on the Mobile side of Teams is the same all that happens is the dial pad is added to the call screen.

 

Another way of asking that is what is required for your system by way of additional Microsoft licensing if we have MS 365 E3 licenses already?

If you already have a E/Business of F licence you need to add the Microsoft Voice licence, which is provided as part of the service this is then backed off by Gamma for the SBC and voice access

 

If I get a call to my mobile from someone dialling my company number rather than my mobile direct is there a way of ID’ing this?

The incoming call will be received via the Teams app and therefore will present as a “teams” call rather than a normal mobile call.

 

Can we configure automatic message for Unknown or Hidden number to say we’re not answering call from them?

Yes we can route the call to a message.

 

Does the caller get notified that the call will be transcribed? Do you foresee any privacy issues with this feature?

The caller does not get notified when the call is being transcribed, however there is no legal obligation to do so as it does not fall under call recording as its purely a record of the call and not a live recording. If you wish to record a call a user would be notified .

 

Are Microsoft Teams physical handsets available?

Yes you can get a range of physical devices that are Microsoft certified for Teams and your account manager can share additional information on these and which versions would suit your needs including the Teams Rooms equipment.

 

Are there published rates for international calls to landlines and mobiles?

A SIP international tariff is available, please contact your account manager.

 

Is it possible to pick up a call from a team members phone? When they are away from their desk?

Yes this is possible via either a quick pick up command or via delegation.

 

How do hardware desk phones integrate?

Microsoft Teams requires a Teams certified handset , we can provide you information of the ones currently on the market. Reach out to your Planet IT account manager for more information.

 

Can existing DDIs be moved over to the Teams phone system?

Yes, your existing numbers can be ported onto the direct routing for Teams platform. This does depend on your contractual status and porting agreements being in place. We require a customer letter of authority (CLoA)

 

Can you describe the process for arranging current numbers and DDI’s that are in use to be ported to Teams please?

Depending on your incumbent provider, we request that you complete a CLoA (customer letter of authority) and providing that a porting agreement is in place we simply port the numbers onto the direct routing endpoint.

 

Numbers – Are there any restrictions to numbers you can port into the teams PBX?  How many countries are there local numbers available in?

This is subject to the range required and the countries requested. Please contact your account manager to allow us to investigate this for you.

 

Are there other additional costs? Call recording?  Office 365 add-ons?

Please contact your account manager regarding call recording costs as this is costed based on the number of users required and whether you require just audio recordings or to capture screen sharing/meetings and chat

 

Are offices in different countries all covered under the same system and can we have different phone numbers for each different office location?

This is achievable, you can have one platform for all users and select different geographic telephone numbers.

 

Are there published rates for international calls to landlines and mobiles?

Yes, please contact your account manager for a SIP international rate card

 

Is it possible to pick up a call from a team members phone? When they are away from their desk?

Yes this is possible via either a quick pick up command or via delegation.

 

Is there a minimum requirement of broadband speed, as some users that live in rural or poor broadband areas might be affected?

2.5Mbps is the recommended minimum connection speed for a user on Microsoft Teams.

 

Can Teams be plugged into CRM systems for caller display?

Yes There are many API based integrations with CRM systems.

 

Is there an option for a reception console, like Mitel 5500, to have a real person filter/direct calls?

You can have an operator type handset if required, alternatively the receptionist can configure speed dials based on the users/ departments for ease of use and transferring

 

Why Microsoft Teams might be the right phone system for your modern business

Microsoft Teams as a phone system

The continued drive to work from home has increased the pressure on all areas of IT within business. This is clearly evident when we look at the situation in many businesses when it come to their existing telephony. Many are simply being reconfigured from the classic “on premise” approach to try and make them work for employees working from home. It may be as simple as diverting calls back out to a mobile phone resulting in tying up two trunks or trying to deploy a soft phone solution the business has never tested. 

We are seeing this across nearly every business who has had a phone system in place for a few years. Modern systems have some flexibility, but their older cousins struggle. They are inflexible and are so office centric that they are unable to function effectively.  In contrast, Microsoft Teams is the platform that many businesses have already adopted for video conferencing, instant messaging and group communication. In comparison the legacy on premise phone system struggles and appears outdated.

How does it work?

We have seen a mass shift in the market with many organisations transitioning their voice calls into Microsoft Teams. Now there are two clear approaches to this, the first is to use Microsoft Cloud PBX system. Microsoft Cloud PBX is technology that was built on the success of Skype For Business. It leverages local break out for calls across Microsoft global Azure network only transitioning to SIP and then traditional calling technology once it leaves the global infrastructure that Microsoft own.

Sounds good right?

work from homeIt does, but it is not without side effects. The key problem mainly being cost. Microsoft don’t do free calls and they don’t do unlimited business packages. Therefore, the second option is to use a 3rd party SIP provider approved by Microsoft to enable Direct Routing for Teams. Planet IT facilitate this through our partnership with Gamma, one of the U.K’s leading SIP providers. By integrating Gamma SIP into Microsoft Teams, it offers all the benefits of Gamma to Microsoft Teams customers, including the ability to access free calls on certain bundles. 

We already use it for messaging and internal calls, but why would I use Teams as my main phone system? 

Well, it’s simple! With staff adoption and understanding of Microsoft Teams up by 80% and into millions of end points, you gain the ability to not only reduce the number of systems you need to support as an IT administrator but, also reduce the number of systems your staff need to learn. Microsoft Teams with Voice enabled is simple and does not change the core function of the software, it simply enhances and extends what the users already have. To add to this, if another business is using Microsoft Teams Direct Routing and you call them, Teams will detect this and leverages point to point digital only calling, (providing public federation is enabled) this can further reduce your costs but, also offer a much greater user experience!

Microsoft Teams Dial Screen

 

But we use Zoom, not Teams?

There is only really one case where Teams is not the right solution for a business and that is where you don’t already use Microsoft Teams and utilise Zoom or Google as your main unified communications platform. When approaching this problem, having made a commitment to another vendor, Planet IT would recommend  looking at a cloud-based phone system which can either be integrated with what you have in place, or simply work alongside. Our dedicated Voice and Connectivity Team can help you find a solution that is right for you in this instance.

How do I find out more?

Microsoft Teams is already feature rich. Add Direct Routing for Teams and it only expands this to a position where not only do you get the best of the platform but empowers you to decommission and move away from systems which don’t support your business currently. The best way to understand Teams as a phone system is to see it in action. Planet IT we are holding a number of live events around Microsoft Teams and its use as a phone system. Sign up for our live event on the 25th February 2021 please click here.  

If you want to find out more about our Direct Routing for Teams Offering you can call 01235 433900 or you can email enquiries@planet-it.net

To see Microsoft Teams in action, with voice enabled, you can register for our Live Demo on the 25th February here

Alternatively, you can contact our architecture team directly via architecture@planet-it.net and one of our team to help you understand how we can fit technology into your business stack.

 

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