Posts

Why Microsoft Teams might be the right phone system for your modern business

Microsoft Teams as a phone system

The continued drive to work from home has increased the pressure on all areas of IT within business. This is clearly evident when we look at the situation in many businesses when it come to their existing telephony. Many are simply being reconfigured from the classic “on premise” approach to try and make them work for employees working from home. It may be as simple as diverting calls back out to a mobile phone resulting in tying up two trunks or trying to deploy a soft phone solution the business has never tested. 

We are seeing this across nearly every business who has had a phone system in place for a few years. Modern systems have some flexibility, but their older cousins struggle. They are inflexible and are so office centric that they are unable to function effectively.  In contrast, Microsoft Teams is the platform that many businesses have already adopted for video conferencing, instant messaging and group communication. In comparison the legacy on premise phone system struggles and appears outdated.

How does it work?

We have seen a mass shift in the market with many organisations transitioning their voice calls into Microsoft Teams. Now there are two clear approaches to this, the first is to use Microsoft Cloud PBX system. Microsoft Cloud PBX is technology that was built on the success of Skype For Business. It leverages local break out for calls across Microsoft global Azure network only transitioning to SIP and then traditional calling technology once it leaves the global infrastructure that Microsoft own.

Sounds good right?

work from homeIt does, but it is not without side effects. The key problem mainly being cost. Microsoft don’t do free calls and they don’t do unlimited business packages. Therefore, the second option is to use a 3rd party SIP provider approved by Microsoft to enable Direct Routing for Teams. Planet IT facilitate this through our partnership with Gamma, one of the U.K’s leading SIP providers. By integrating Gamma SIP into Microsoft Teams, it offers all the benefits of Gamma to Microsoft Teams customers, including the ability to access free calls on certain bundles. 

We already use it for messaging and internal calls, but why would I use Teams as my main phone system? 

Well, it’s simple! With staff adoption and understanding of Microsoft Teams up by 80% and into millions of end points, you gain the ability to not only reduce the number of systems you need to support as an IT administrator but, also reduce the number of systems your staff need to learn. Microsoft Teams with Voice enabled is simple and does not change the core function of the software, it simply enhances and extends what the users already have. To add to this, if another business is using Microsoft Teams Direct Routing and you call them, Teams will detect this and leverages point to point digital only calling, (providing public federation is enabled) this can further reduce your costs but, also offer a much greater user experience!

Microsoft Teams Dial Screen

 

But we use Zoom, not Teams?

There is only really one case where Teams is not the right solution for a business and that is where you don’t already use Microsoft Teams and utilise Zoom or Google as your main unified communications platform. When approaching this problem, having made a commitment to another vendor, Planet IT would recommend  looking at a cloud-based phone system which can either be integrated with what you have in place, or simply work alongside. Our dedicated Voice and Connectivity Team can help you find a solution that is right for you in this instance.

How do I find out more?

Microsoft Teams is already feature rich. Add Direct Routing for Teams and it only expands this to a position where not only do you get the best of the platform but empowers you to decommission and move away from systems which don’t support your business currently. The best way to understand Teams as a phone system is to see it in action. Planet IT we are holding a number of live events around Microsoft Teams and its use as a phone system. Sign up for our live event on the 25th February 2021 please click here.  

If you want to find out more about our Direct Routing for Teams Offering you can call 01235 433900 or you can email enquiries@planet-it.net

To see Microsoft Teams in action, with voice enabled, you can register for our Live Demo on the 25th February here

Alternatively, you can contact our architecture team directly via architecture@planet-it.net and one of our team to help you understand how we can fit technology into your business stack.

 

Can I get rid of my phone system and just use Microsoft Teams? Of Course!

Can I use Microsoft Teams as my phone system

Struggling with your phone system while your team works from home? Still using a system that struggles with the modern way of communicating, transferring calls and staying connected? Then Direct Routing for Microsoft Teams might just be the solution you are crying out for!

Could it be the right solution… ask yourself these short questions…

👉 Do you already have Microsoft Teams? If you use Microsoft 365, you will.

👉 Are you looking for a straightforward voice solution? The fact that you’re already this far down the article means you probably are!

👉 Do you have a basic requirement to make calls? Receive calls? Transfer calls? … yes to all, right?

👉 Are you still using traditional digital lines? (ISDN?). Are you aware this is being phased out completely over the next couple of years?

👉 Do you require flexibility to add users quickly and effectively?

If you have answered yes to the above, then Direct Routing for Teams is the ideal solution! To help you get a better feel for what this can do for your business, I’ve put together a FAQ to explain.

 

What does Microsoft Teams provide when Voice enabled?

When Planet IT add SIP (IP/internet) trunks to Microsoft Teams, it simply gives users the ability to make and receive calls via the Teams platform.

Your staff will be able to transfer calls, forward calls to voice mail and implement a basic automated attendant, all through Teams. Essentially, it’s a straightforward, cost effective telephony solution for businesses of all sizes, who need to have the flexibility to change the way they communicate and work more collaboratively!

microsoft teams

Will calls be expensive?

In a word, no! Depending on the bundle and the contract term selected, you can reduce your costs overall, as your calls are routed via the internet! So, you get resilience and the call savings!

What about users who require handsets?

All you require is a USB or Bluetooth headset, however, if you have users who prefer a traditional handset on the desk, Planet IT can supply a wide range of Teams enabled handsets for you to choose from.

What about mobile phones? We use them a lot.

It can still be used on mobile, of course! all you need is the Teams App, easy!

It does sound easy, what’s the catch?

No catch. all that changes for you to move to Direct Routing for Teams, is that Planet IT need to move your numbers into the cloud. Just check your contractual status on your existing numbers and we do the rest of the work for you.

Microsoft Teams Training

What about training?

Although Teams is intuitive, if users require training, we can perform this via…. Yes, you guessed it, via Microsoft Teams, or we have a range of easy-to-follow video tutorials for you and your staff to access anytime.

Will there be down time?

It will be minimal. When you move onto any new solution there will be some service disruption, however our experienced Voice & Connectivity team will keep this to a minimum and transition you, hand holding you every step of the way.

Sounds ideal! What do I need to do?

Call our Voice and Connectivity team on 01235 433 900 or speak to your Planet IT Account Manager to discuss this further!

If you want to know more about Planet IT’s voice & connectivity service, READ MORE HERE, or if you want to see the power of Microsoft Teams, check out our tutorial videos HERE

Looking for a technology partner?
Let’s talk