2018

New Home!

News, - by Planet IT

Business has been so good, we are expanding quicker than we imagined, so we have moved our head quarters to accommodate our growth!

Our shiny, brand new office space is now in Milton Park and we are so happy to be here and to be able to celebrate this milestone with our amazing team.

Our previous office served us well for 13 years, we gained some great clients in that office and grew to the company we are today.

Here’s to the next 13 years!

23

April
2018

More accreditations and Greater Expertise – ISO 27001

News, - by Planet IT

Going from strength to strength in all areas of the business in 2016, we didn’t want to simply focus on the bottom line and rest on our laurels.  We really wanted to improve our experience and expertise in our fantastic staff,  in areas that would benefit our clients.  With IT security being such a hot topic,  we felt we needed to become more industry recognised. So one of the many accreditations we have achieved in 2017 was the extremely difficult to gain ISO 27001 accreditation.

What is ISO 27001?

ISO 27001 is the internationally-recognised standard for Information Security Management Systems. It demonstrates an organisation’s commitment to prevent the theft, loss, damage or misuse of any sensitive information it holds or has access to.

What are the benefits of ISO 27001?

Any size or type of organisation that wants to implement a robust system for protecting its information assets and provide confidence to its customers, that any information they provide is kept secure can benefit from this type of ISO certification.

For certain types of organisations, achieving ISO 27001 certification can lower their insurance premiums, reduce the risk of a disruption to their services and open up opportunities to do business with customers who hold or need to exchange sensitive information.

IT security has always been at the core of what we do, so we are confident that this accreditation will encourage our customers to be even more confident when dealing with us.  They can approach us for any free advice if needed, especially with the GDPR deadlines approaching in May 2018.

09

March
2017

Breaking Records

News, - by Planet IT

BREAKING RECORDS

After a long and stressful investment year in 2015, we were thrilled to report a RECORD YEAR at the end of 2016 in all areas of the business.   Record growth, revenue and profits.  BUT the MOST IMPORTANT achievement was our best customer feedback to date.

  • 96% of tickets closed on first call.
  • 93% said they would recommend us to someone else
  • ALL said they felt they could approach us if they were unhappy!

This has all been achieved by proactive and motivated staff who worked extremely hard for the business and their customers.   THANK YOU to our customers for putting their belief in us and staying loyal but most importantly THANK YOU to the staff for helping us to achieve.

20

April
2016
Planet IT Team Building

Investment and Building for the Future

News, - by Planet IT

As the business has grown, we recognised that we had to reorganise and plan for growth in a more structured and strategic way.  We outgrew our old systems and processes and the goal was to really push ourselves to solidify the managed services offering.  This entailed MORE Engineers, BETTER internal systems, STRONGER infrastructure, INCREASED Management and NEW software to support delivery.

This is something that HAD to be planned and structured to ensure we could grow with demand whilst keeping to our client commitments with high levels of service.  We made the decision to delay on-boarding new clients during this phase (which was both alien and painful) until we had our ‘house in order’.

With the help of experienced consultants, endless meetings and long evenings of discussion, we were proud to stand by the future business plan and we were confident Planet could deliver our goals to a phased and controlled plan.  2016 looked bright!

31

December
2015
Nick Johns joins as Technical Director.

Nick Johns joins as Technical Director.

News, - by Planet IT

In 2014, we realised that in order to deal with more sophisticated clients we had to hire someone who had worked in a complex environment but would equally understand that the customer is the one who needs to be satisfied.

Nick Johns has a history of working with large corporates that include smaller subsidiaries, allowing him a vision of broader problems. He was hired as Technical Director of Planet IT and has helped change the way we operate as a company, maintaining high levels of professionalism whilst keeping to our promises to deliver simple support regardless of how complex your business may be

01

July
2014
A year of growth

A year of growth

News, - by Planet IT

2013 has proved to be another year of growth for Planet IT in every area of the business. The maintenance and support arm has gone from strength to strength and is a natural development in terms of progression.

As a company, we are excited about the new generation of Planet IT employees coming through the ranks. We have teamed up with local colleges to help source some of the most talented and brightest apprentices in Oxfordshire and our goal is to develop them to be the best in the business.

09

April
2013
Customers come first

Customers come first

News, - by Planet IT

Because of the way our products and services are managed in this ever-changing environment, we offer a unique customer service model. We have focussed and developed our unique offering of a ‘best of breed’ service.

We noticed that the big players in our industry were not really listening to their customers and we truly believe that Planet IT's customers will notice the changed and innovative way in which we service our customer needs.

01

March
2012
More awards

More awards

News, - by Planet IT

Since 2004 Planet IT has been nominated for and won no less than 14 industry-related awards. Most recently, Planet IT was nominated by a security market leader as "European Partner of the Year" in Dubai.

 

 

23

September
2011
Security Team

Security Team

News, - by Planet IT

After winning various industry-recognised security awards, and with growing demands and continued threats, we felt we would play to our strengths and build an informative security team. This enabled the skilled staff at Planet IT to educate our clients about the threats of today. So far, this has been a huge success.

13

April
2010
New director

New director

News, - by Planet IT

Adrian Sweeney joined Planet IT in 2004 and Gavin and Sean watched him develop into a great asset for the company. Adrian’s dedication, hard work and commitment was rewarded in 2009 when he was made a director. Unfortunately the ‘king of the sales floor’ retired into management but he has developed into his new role admirably. Long live the king!

09

June
2009
Team Building

Team Building

News, - by Planet IT

At Planet IT we achieved 40% year on year growth and evidently it is down to the hard work and commitment of the Planet IT team. As a thank you we arrange team building days every three months ranging from parachute jumps to daring bank heist exercises. We have found that this has created a motivated and tight team of people who will help each other out of any sticky situation that the IT industry throws at them. We are proud of the team ethics that have evolved at Planet IT – and as a bonus, the days out are a lot of fun.

30

July
2008
Branching out into services

Branching out into services

News, - by Planet IT

We welcomed onboard our first engineer to run and manage our Services and Installations Department and started developing and investing in creating a team of proactive engineers. Things are moving fast at Planet IT!

 

01

February
2007
Planet IT wins first award

Planet IT wins first award

News, - by Planet IT

In 2006 Planet IT was nominated for and won its first award - "Kaspersky - Reseller of the Year". What an amazing achievement in two years!

 

 

17

August
2006
Our first office

Our first office

News, - by Planet IT

In 2005 Sean and Gavin moved out of their home office and into the luxurious surrounds of the Innovation Centre. This was also the year they employed their first staff member. Exciting times!

 

 

10

March
2005
Planet IT is Born

Planet IT is born (out of frustration)

News, - by Planet IT

Best friends at school and business partners from the age of 12 (G&S Car Washing), Sean and Gavin decided to throw caution to the wind and set up their own company, investing every penny they had into this exciting venture. The frustration came about from working for other IT companies whose main objective was to make money as opposed to customer satisfaction.

12

August
2004
2004