Fully Managed IT Support

Where we become your IT department

Our Fully Managed IT Support provides a complete outsourced remote helpdesk for your employees to raise their issues at a price per employee per month.

No matter the size of your organisation, keeping up with the ever-changing landscape and demand of IT is a challenge and is why it makes perfect sense to outsource your IT support to a much larger team of experts.

Key Challenges

Resolution times – Suffering long waiting times often leads to poor productivity and sometimes complete business downtime

Proactive Monitoring – Not having the time or the expertise to identify and monitor the issues before they happen

Lack of Expertise – Whether you have a small IT team or a small outsourced provider, we often see businesses not having access to the expertise needed to get issues fixed promptly

IT Strategy – Many businesses are often left with dated technologies and limited access to fully appreciate how IT can drive a business forward

Key Benefits

✅ Priced Per User, Per Month – A simple, affordable, and scalable structure providing unlimited remote access to our helpdesk

✅ On Site Fix Included – If we cannot fix an issue for you over the phone, we come to site at no additional charge

✅ Security and Backup Monitoring –We provide daily monitoring to capture the issues before they happen and to provide peace of mind

✅ Large Team of Experts – Our technical team of over 40 engineers is growing all the time, enabling you to access a wealth of experience that would be otherwise unaffordable

✅ IT Roadmap and Strategy – Within the first 90 days, one of our senior team members will create your bespoke long-term IT Strategy. This will be constantly reviewed to ensure your business is in touch with the latest technologies available

✅ SLA Achievement Reporting – You will receive a monthly report that details how quickly we are responding to and resolving your issues

How Can We Help?

With so many options out there, when it comes to outsourcing your IT, making the decision on who to partner with is such an important and crucial decision for your business.

At Planet IT, we do not believe in long-term contracts. Our clients stay with us because of the quality of service we provide. We become your IT department, leaving you to do what you do best.

Service Guarantee

As a service company, we believe the Planet IT performance should always be as good as our last 90 days. We are against tying our customers into lengthy agreements that span years and are strongly committed to offering 90 day rolling terms on every IT support contract.

Want to arrange a call?

If you would like to speak to one of our team about the services we offer then please contact enquires@planet-it.net or call us on 01235 433900 and one of our team will guide you through the packages and pricing options.

Stephen McCrann – Helpdesk Manager

“In IT there are many challenges, but getting support should never be one of them. My team is focused on removing the barriers to IT support, ensuring that all our customers feel satisfied with the service they receive.”

When I hired Planet, I told my colleagues I rated them 11/10 but as the partnership developed that has escalated to 20/10. Planet take the initiative and solve the problem before it occurs.

– Prav Karian, Director of Finance and Operations at Our Lady’s Abingdon

We take the hard work out of finding the right solutions for your business. Like choosing the right support partners, each selected because of the value they add to any business.

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