4th Line IT Support

Adding our team of senior engineers to your IT department

Our bespoke 4th line support offerings are built around your team’s precise requirements. Whether they need a little help every day, or just someone to call in a crisis, Planet IT’s senior engineers and escalations team are here to help.

With an ever-growing complexity of IT products to manage, it is almost impossible to have all the expertise your business needs internally without a hefty salary and training bill.

Key Challenges

✅ Training – With technology evolving at such a rapid rate, keeping internal teams up to date creates financial and absence burdens that are difficult to afford

✅ Holiday Cover – No matter the size of the IT team, if a team member is off sick or on holiday, this often creates huge challenges for covering work, particularly for senior members

✅ IT Project Expertise – Implementing new technologies can be a step into the unknown and teams often lack the time and experience to install new technology

✅ Vendor Support – Although IT departments have direct access to vendors such as Microsoft, HP and Dell, getting the support they need can be a time-consuming process

How Can We Help?

As part of our 4th line support contract, you will immediately benefit from adding a large team of senior engineers as an extension to your IT department. The contract is tailored to your installed technologies, allowing your team to have support when they need it the most.

Key Benefits

✅ Escalation Support – Direct access to our senior escalation engineers on the helpdesk to troubleshoot and remediate your issues as quickly as possible

✅ Holiday Cover – Whether just a bit of 1st  and 2nd line support cover or escalation and senior engineer cover – we can provide it all either remotely or onsite

✅ Affordable – Senior engineers do not come cheap and our 4th line contract is the perfect addition to any IT department at an affordable price

✅ Vendor Support – We hold significant partner statuses with all major vendors giving our team faster direct access to vendor support

✅ IT Project Support – With a large team of senior IT project engineers we can help at every stage from scope, implementation, and support. On top of this, you will receive a discounted day rate only available to our support clients. For our skill-set please see check out our Professional Services Fact Sheet

Service Guarantee

As a service company, we believe the Planet IT performance should always be as good as our last 90 days. We are against tying our customers into lengthy agreements that span years and are strongly committed to offering 90 day rolling terms on every IT support contract.

Want to arrange a call?

If you would like to speak to one of our team about the services we offer then please contact enquires@planet-it.net or call us on 01235 433900 and one of our team will guide you through the packages and pricing options.

Download our 4th Line Fact Sheet

Stephen McCrann – Helpdesk Manager

“We all need support occasionally. Even the most technically astute people in the industry.
My focus is being there precisely when IT professionals need help. In my role, I can offer high level support to customers who just need a hand from time to time, when the going gets tough.”

Having this extra support cover has not only been valuable but it has helped us to resolve issues that have had a massive impact on our organisation. The 4th line engineers are very technical, always very helpful and supportive.

– Angela Walters , Head of IT at Quaker Finance And Property

We take the hard work out of finding the right solutions for your business. Like choosing the right support partners, each selected because of the value they add to any business.

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