Meet Emma Kerin, MSP Account Manager
(Reader, brace yourself 😬!!)
Emma, can you explain your Planet IT journey…?
My journey at Planet IT started in 2009 when I had just come out of college studying IT. Back then my job role was telemarketer, generating leads and writing them down on paper, Yes paper !!
6 months later and unfortunately the job just wasn’t for me, I say it was a mutual decision to leave, but Gav and Sean might think otherwise!
After going into various IT support roles, in 2015 I approached Planet IT as they were starting up their IT support department and I joined to onboard all new clients. Back then there was Mike, Sam B, Nick, Stefan and Rob in our fish bowl. Things were very different in those days, with fewer clients and far fewer staff staff! But it’s great to know I was part of that!
Planet IT were then awarded the contract to replace every device at Buckingham Palace, Windsor Castle and Kensington Palace and it was such a honour to be considered for this role.
I have always been passionate about customer experience and making sure clients are listened to and understood. Now, 9 years later I’m a MSP account manager which has allowed me to take all the knowledge and experience I’ve had over the last 9 years and really deliver the best service possible for our clients.
You are excelling in your current role. Why do you think it suits you so well?
As I mentioned, I think it’s the variety of roles I’ve had and the touch points I’ve had with all the MSP clients.
A key part for me is having a partnership with my clients, I thrive on delivering and working together to get the best outcome.
What sort of clients do you like working with?
I like working with all types of clients, having a partnership and not just being their IT company. I like to have conversations and understand what makes them tick and not just talk about IT.
What technologies are making the most impact to your clients businesses?
Right now, Azure, Intune and sharepoint are making the biggest impact.
What challenges do you face in your role?
I wouldn’t say there are many challenges, but the industry is constantly changing and sometimes it’s hard to keep up and make sure we are giving the client the right advice.
What is it like to work at Planet IT?
Planet IT is full of opportunities and there are always different paths to take if you show how passionate you are.
When things don’t go to plan we all work together to get through it.
You’ve been here quite a while, what is your favourite Planet memory?
Iceland Christmas party, I would never have experienced what I did without Planet IT.
What makes you tick outside work?
Going to the gym, holidays and walking.
I also love having a good time and a drink or two…
If you were to give advice to a young person thinking of entering the world of IT – what would it be?
Do it! There are so many different areas and opportunities within IT. You don’t have to be in one role forever.
