Posts

Technology and Cybersecurity; The Trends and Predications for 2024

technology trends in 2024

Time waits for no man and the last 12 months have truly shown that neither can technology or cybersecurity. Tech will not be held back. Governments, companies and individuals cannot stop the march of technological progress. Therefore as I sat down to pen this article for the third year in a row it was very clear to me that the last 12 months have seen such a huge advancement in technology that my predictions might need to be a bit bigger for technology in 2024!

You can read the previous year’s articles HERE and HERE.

Artificial Intelligence (AI) in Cybersecurity

Artificial Intelligence is set to play a pivotal role in cybersecurity. In 2024, we can expect AI to be more sophisticated in identifying and mitigating cyber threats. Machine learning algorithms will continuously adapt to new attack vectors, providing a dynamic defence mechanism. The integration of AI in security operations will enhance threat detection, response times, and overall resilience against cyber attacks. Because of this as business we need to be aware of how the providers of your technology are using AI and how the bad actors will also be using this. It is also going to be critical in 2024 to review where and what data is being held and used to train these AI models inside of your cybersecurity products.

AI & Cybersecurity in 2024

Zero Trust Architecture

The concept of Zero Trust Architecture is gaining momentum as organizations recognize the need to move beyond traditional perimeter-based security. In 2024, expect more widespread adoption of Zero Trust principles, where trust is never assumed, and every user, device, and network interaction is thoroughly authenticated and authorized. This approach ensures a more robust defence against insider threats and external attacks. What this will really mean in 2024 is that the traditional edge and VPN systems many businesses have come to rely on since the pandemic will start to be replaced with ZTNA solutions.

 

Quantum-Safe Cryptography

With the advent of quantum computing, the cryptographic landscape is under threat. To counter this, 2024 will witness a surge in the implementation of quantum-safe cryptographic algorithms. Organizations will prioritize updating their cryptographic protocols to ensure that sensitive data remains secure even in the face of quantum advancements. This is a space to watch and an area of huge growth for security.

 

5G Security Challenges

As 5G networks become more prevalent, so do the security challenges associated with this technology. In 2024, expect a heightened focus on addressing the unique cybersecurity risks posed by 5G, including increased attack surfaces, potential for IoT vulnerabilities, and the need for robust encryption to protect data transmitted over these high-speed networks. Businesses that rely heavily on remote working and mobile working will need to be very aware of this and keep a close key on the risks in the area.

Ransomware Resilience

Ransomware attacks have been on the rise, and 2024 will be no exception. Organisations will increasingly invest in developing and implementing robust ransomware resilience strategies. This includes regular data backups, employee training programs, and the use of advanced threat intelligence to proactively identify and neutralize ransomware threats. For me there is only one answer to this and that will be that every business will need a full MDR (Manage Detection and Response) product in place looked after by a dedicated security team.

 

Biometric Authentication Advances

Biometric authentication is evolving beyond fingerprint and facial recognition. In 2024, we can anticipate advancements in behavioural biometrics, voice recognition, and other innovative authentication methods. These technologies offer a more secure and user-friendly approach to identity verification, reducing reliance on traditional password-based systems. This wont change the world in 2024, but will start to see the shift away from the standard passwords systems we are use to.

Regulatory Compliance and Privacy

With the growing emphasis on data privacy and protection, regulatory frameworks are continually evolving. In 2024, organizations will prioritize compliance with stringent data protection regulations. The focus will be on ensuring transparent data practices, implementing robust security measures, and demonstrating accountability in handling sensitive information.

Generative AI fuelled Social Engineering Attacks

When looking at looking at the risk profile of 2024, it is clear that the trajectory started in 2023 will continue with generative AI being used by bad actors to generate more believable , more dynamic and ultimately harder to detect social engineering attacks. It has been well documented that in 2023 around 80% of all attacks started with compromised identities and as we all continue to invest in better MFA technologies and drive brute force attacks from success the more we will see a direct pivot to using social engineering attacks to compromise the security practices we have in place.

Businesses must strive to educate their employees about the common ways to recognise they are being deceived, this cannot just happen once a year as a tick box exercise you need to be driving change with-in your business and adopting a clear training plan into 2024. Because of this it makes identity protection the most critical protection that companies should look to strengthen or invest in for 2024. Otherwise, adversaries will continually target and successfully comprise this weak spot.

Cost of Living and Financial Impacts on IT and Security Budget

We have seen some unpredictable and unprecedented global impacts over the last 4 years, these have all taken an impact on the global finances which in turn are now starting to reflect in the budgets of businesses across the UK and EMEA. Because of this in 2024 a trend we are all going to need to be aware of is the tightening on IT and Security budgets as the ever tightening purse strings will mean that businesses need to make better choices about where and how they spend money. In these scenarios you need to focus on how to make the most of what you have but also there will be a need to be strong on conveying the value to the wider business on investing or maintaining your IT and Security products and services.

Conclusion

As we step into 2024, the intersection of technology and cybersecurity promises both challenges and opportunities. Embracing innovative solutions, staying informed about emerging threats, and fostering a cybersecurity-conscious culture will be essential for individuals and organizations alike. By proactively addressing these trends, we can collectively build a safer and more resilient digital future.

If you want to talk to one of our experts about how we can help you with your planning for 2024 then please call 01235 433900 or you can email [email protected] or if you would like to speak to me directly you can reach out to me via DM or at [email protected].

2023 – Technology Winners & Losers

Amid widespread technological innovation as well as failuresLewis Kitchen

As usual for this time of year, we always think it’s a bit of fun to look back at the last 12 months and see how technology in 2023 has shaped up – who were the winners and who fell flat of expectations over the year.

Winners

AI

AI has made a huge impact in the year 2023. ChatGPT was released by OpenAI on the 30th of November 2022 and quickly took over the internet, receiving the most user signups out of all applications.

ChatGPT is a predictive language model. Although these existed before, OpenAI was the first to make it commercially available. Unlike other chatbots that are designed to perform specific tasks, ChatGPT is a conversational model that can respond to any query from its large database.

This caused a chain reaction among the big companies to push out their AI and gain some of the market share. AI will change the way we work next year with Microsoft CoPilot coming out for enterprise companies.

Cloud Adoption

As always, Microsoft and Amazon have been pushing for more control over the Public Cloud space. As a result, more companies have migrated services to the cloud or running Hybrid setups with it. At Planet IT we have seen a huge increase in growth for customers wanting Microsoft Azure to run their infrastructure. This will continue into 2024 and from 2025 we will expect to see more than 90% of businesses being cloud only.

Losers

Microsoft Windows Operating Systems

2023 saw the end of life for Windows Server 2012, this forced a lot of companies to upgrade their server or utilise Microsoft’s offering for extended 2012 support in Microsoft Azure. This will become a common occurrence as Microsoft looks to end its support for its aging operating systems such as 2016 and 2019 in favour of moving you to the Azure Cloud.

Twitter / X

Twitter was brought out by Elon Musk on the 27th of October. And depending on what side of the fence you sit on this, is either bad or good. The acquisition has been a topic of debate in the media. Some examples include Elon’s hostile takeover of Twitter; renaming Twitter to X; promising an open-sourced algorithm; banning bots and hypocrisy about free speech.

X has been under pressure from watchdogs and civic organisations. This is due to its inability to combat propaganda. For instance, spreading misleading information on the Russia-Ukraine war, the Israel-Hamas war, and the upcoming presidential election.

NOW it’s time to embrace the fibre roll-out!

fibre broadband

In the last 12 – 18 months Planet IT has seen a huge rise in the demand for better connectivity, fibre ethernet and faster speeds, motivated by the desire to move to resilient cloud-based solutions and the drive for remote working.

Many organisations pre-COVID, were simply “getting by” with copper variants such as FTTC (fibre to the cabinet) and GEA (generic ethernet access). These were previously adequate for the business requirements of the SME market. However, the epidemic has increased the need for reliable, sizeable, and dedicated managed data circuits.

Accessible to the masses

Historically, ethernet circuits or leased lines (as they are commonly referred to) were deemed cost prohibitive to the masses (unless you were a large corporation). But, they relied heavily on available infrastructure, exchange capacity or location. This is no longer the case. In fact, many rural locations are surprisingly well supported. They are no longer suffering with poor speeds or service restrictions, as a direct consequence of outdated equipment or lack of infrastructure in the exchange.

Now’s the time!

With the upcoming switch off around copper-based services, there has never been a better time to review data connectivity in your area.

Currently the UK is undergoing a major fibre roll out utilising underground fibre optic cables to transmit data far quicker and with fewer reliability issues than copper wires. This has resulted in the cost to deploy such services reducing considerably, making ethernet circuits accessible to all, without a high price tag.

Furthermore, many ISP’s will absorb the first £2,800 of ECC’s (excess construction charges) previously passed on to the end user, as these covered the costs to determine the route required to deliver circuits to site.

copper vs fibre broadband

Why Ethernet?

It’s simple! Just look at the benefits:

  • Speed: Synchronous dedicated bandwidth (simply put, you get the same speeds up and down)
  • 99% SLA – Faster engineer response and fix
  • Security
  • Flex up & down to help cope with peak times and demand.
  • Real time bandwidth management and reporting
  • Exchange and Carrier diversity
  • Increased efficiency

As an aggregator, Planet IT offer managed ethernet circuits at a price which do not involve a sharp intake of breath, strong coffee, and a seat!

Challenge Accepted

In fact, why not challenge us to beat your price? We are so confident that we will be able to beat your current price, that if we cannot, we’ll buy you lunch!

Best case scenario, you save on your ethernet. Worst case, you eat for free.

Give me a call on 01235 433916 or email [email protected]… I’m up for the challenge. Are you?

Why Microsoft Teams might be the right phone system for your modern business

Microsoft Teams as a phone system

The continued drive to work from home has increased the pressure on all areas of IT within business. This is clearly evident when we look at the situation in many businesses when it come to their existing telephony. Many are simply being reconfigured from the classic “on premise” approach to try and make them work for employees working from home. It may be as simple as diverting calls back out to a mobile phone resulting in tying up two trunks or trying to deploy a soft phone solution the business has never tested. 

We are seeing this across nearly every business who has had a phone system in place for a few years. Modern systems have some flexibility, but their older cousins struggle. They are inflexible and are so office centric that they are unable to function effectively.  In contrast, Microsoft Teams is the platform that many businesses have already adopted for video conferencing, instant messaging and group communication. In comparison the legacy on premise phone system struggles and appears outdated.

How does it work?

We have seen a mass shift in the market with many organisations transitioning their voice calls into Microsoft Teams. Now there are two clear approaches to this, the first is to use Microsoft Cloud PBX system. Microsoft Cloud PBX is technology that was built on the success of Skype For Business. It leverages local break out for calls across Microsoft global Azure network only transitioning to SIP and then traditional calling technology once it leaves the global infrastructure that Microsoft own.

Sounds good right?

work from homeIt does, but it is not without side effects. The key problem mainly being cost. Microsoft don’t do free calls and they don’t do unlimited business packages. Therefore, the second option is to use a 3rd party SIP provider approved by Microsoft to enable Direct Routing for Teams. Planet IT facilitate this through our partnership with Gamma, one of the U.K’s leading SIP providers. By integrating Gamma SIP into Microsoft Teams, it offers all the benefits of Gamma to Microsoft Teams customers, including the ability to access free calls on certain bundles. 

We already use it for messaging and internal calls, but why would I use Teams as my main phone system? 

Well, it’s simple! With staff adoption and understanding of Microsoft Teams up by 80% and into millions of end points, you gain the ability to not only reduce the number of systems you need to support as an IT administrator but, also reduce the number of systems your staff need to learn. Microsoft Teams with Voice enabled is simple and does not change the core function of the software, it simply enhances and extends what the users already have. To add to this, if another business is using Microsoft Teams Direct Routing and you call them, Teams will detect this and leverages point to point digital only calling, (providing public federation is enabled) this can further reduce your costs but, also offer a much greater user experience!

Microsoft Teams Dial Screen

 

But we use Zoom, not Teams?

There is only really one case where Teams is not the right solution for a business and that is where you don’t already use Microsoft Teams and utilise Zoom or Google as your main unified communications platform. When approaching this problem, having made a commitment to another vendor, Planet IT would recommend  looking at a cloud-based phone system which can either be integrated with what you have in place, or simply work alongside. Our dedicated Voice and Connectivity Team can help you find a solution that is right for you in this instance.

How do I find out more?

Microsoft Teams is already feature rich. Add Direct Routing for Teams and it only expands this to a position where not only do you get the best of the platform but empowers you to decommission and move away from systems which don’t support your business currently. The best way to understand Teams as a phone system is to see it in action. Planet IT we are holding a number of live events around Microsoft Teams and its use as a phone system. Sign up for our live event on the 25th February 2021 please click here.  

If you want to find out more about our Direct Routing for Teams Offering you can call 01235 433900 or you can email [email protected]

To see Microsoft Teams in action, with voice enabled, you can register for our Live Demo on the 25th February here

Alternatively, you can contact our architecture team directly via [email protected] and one of our team to help you understand how we can fit technology into your business stack.

 

Can I get rid of my phone system and just use Microsoft Teams? Of Course!

Can I use Microsoft Teams as my phone system

Struggling with your phone system while your team works from home? Still using a system that struggles with the modern way of communicating, transferring calls and staying connected? Then Direct Routing for Microsoft Teams might just be the solution you are crying out for!

Could it be the right solution… ask yourself these short questions…

👉 Do you already have Microsoft Teams? If you use Microsoft 365, you will.

👉 Are you looking for a straightforward voice solution? The fact that you’re already this far down the article means you probably are!

👉 Do you have a basic requirement to make calls? Receive calls? Transfer calls? … yes to all, right?

👉 Are you still using traditional digital lines? (ISDN?). Are you aware this is being phased out completely over the next couple of years?

👉 Do you require flexibility to add users quickly and effectively?

If you have answered yes to the above, then Direct Routing for Teams is the ideal solution! To help you get a better feel for what this can do for your business, I’ve put together a FAQ to explain.

 

What does Microsoft Teams provide when Voice enabled?

When Planet IT add SIP (IP/internet) trunks to Microsoft Teams, it simply gives users the ability to make and receive calls via the Teams platform.

Your staff will be able to transfer calls, forward calls to voice mail and implement a basic automated attendant, all through Teams. Essentially, it’s a straightforward, cost effective telephony solution for businesses of all sizes, who need to have the flexibility to change the way they communicate and work more collaboratively!

microsoft teams

Will calls be expensive?

In a word, no! Depending on the bundle and the contract term selected, you can reduce your costs overall, as your calls are routed via the internet! So, you get resilience and the call savings!

What about users who require handsets?

All you require is a USB or Bluetooth headset, however, if you have users who prefer a traditional handset on the desk, Planet IT can supply a wide range of Teams enabled handsets for you to choose from.

What about mobile phones? We use them a lot.

It can still be used on mobile, of course! all you need is the Teams App, easy!

It does sound easy, what’s the catch?

No catch. all that changes for you to move to Direct Routing for Teams, is that Planet IT need to move your numbers into the cloud. Just check your contractual status on your existing numbers and we do the rest of the work for you.

Microsoft Teams Training

What about training?

Although Teams is intuitive, if users require training, we can perform this via…. Yes, you guessed it, via Microsoft Teams, or we have a range of easy-to-follow video tutorials for you and your staff to access anytime.

Will there be down time?

It will be minimal. When you move onto any new solution there will be some service disruption, however our experienced Voice & Connectivity team will keep this to a minimum and transition you, hand holding you every step of the way.

Sounds ideal! What do I need to do?

Call our Voice and Connectivity team on 01235 433 900 or speak to your Planet IT Account Manager to discuss this further!

If you want to know more about Planet IT’s voice & connectivity service, READ MORE HERE, or if you want to see the power of Microsoft Teams, check out our tutorial videos HERE

Looking for a technology partner?
Let’s talk

  • This field is for validation purposes and should be left unchanged.