Backup Archives - Page 3 of 3

Education in Focus: Biggest IT Refresh Year Ever

May 11, 2021/in Backup, Cloud, Education, IT Security, Latest Tech, Microsoft, Security /by James Dell

There comes a point in the academic year where exams ramp up, teachers, lectures and support staff are focused on getting student’s through their end of year exams and keeping the momentum up until the summer break.

Meanwhile in the cool dark of the server room, the IT Support teams across all academic settings are preparing for the calm before the storm.

This year, while we may not be seeing exams like we previously would, the IT Teams in our educational establishments are preparing for their busiest summer refreshes ever. The woes of 2020 are behind us and the shift to classroom learning returning for 2021/22, the push is on to make the infrastructure improvements that were put off during COVID.

Saying all that, budgets are likely to also be tighter than ever. So how can IT teams get the absolute most out of their IT projects?

To help we have put together 5 top tips for smashing your summer projects in 2021

Plan Early

When it comes to any form of IT project the further ahead you are planning the better chance of success you have, so start early!

Engage vendors and technology partners. Test the market and understand your options. If you are looking 6 months ahead of where you need to be, then when do you have to make the choice on the technology or the vendors you are going to use? Be armed with all the information you need so you can overcome the challenges the project throws at you.

Have a contingency plan

As you begin to plan your project, look at the what if’s…

For example, if you are replacing a server infrastructure, what happens if the new servers fail? Or before you have moved the data, if the old servers fail, do you have a backup? Have you tested it?

By implementing a rock-solid contingency plan you are positioning yourselves in such a way that you can overcome whatever challenges come your way.

Choose a partner you can trust

Remember you are not in this alone.

Whatever the chosen project you are undertaking there are partners who will help you achieve the goals of your organisation. However not all partners are equal. Not all partners have the same approach.

Find a partner who has the certifications and accreditations with the vendors you want to work with, i.e Dell Gold Partner or Microsoft Gold Partner with certified engineers. Don’t settle for “the local firm” as 9 times out of 10 they will get out of their depth very quickly. They’ll can end up making the challenges of delivering IT in education much worse.

So, pick a partner you can trust, and you know when you’re up against it, will have your back!

Only choose best of breed technology and don’t settle for last generation.

Lots of companies see education as an opportunity to move stock which the corporate world no longer wants – for example, servers which are now end of sale or software which has been pushed into its last few operational years.

You should never settle for anything other than the best in breed technology for your establishment. If budgets constrain that, reduce the scope of the project or limit the technology used. Don’t settle for old, refurbished or reconditioned equipment just to hit a financial goal. In the long term, you will pay the price when the equipment cannot be serviced and needs replacing before the business has got the full value from the solution.

Maximise gains using operations leasing

When making purchases in education, you have a great opportunity to access low cost or even free finance offerings for all of your large purchases. So, leverage these deals to extend your budget.

Limit the capex spend and get the best solution you can and prevent the project delays of stretching upgrades over 2-3 years which really need to be done today.

Using these top tips, your organisations should be able to avoid the pitfalls of so many education providers in the past and make sure you take step in the right direction when making your upgrade this summer.

Just remember you are not alone. At Planet IT we have a team of specialists who can not only support you with the decision making and selection of new equipment, but can support with the role out, implementations and upgrades to your systems.

If you want to talk to one of our educational team about how we can help you with your summer projects then please call 01235 433900 or you can email [email protected] or if you would like to speak to me directly you can reach out to me via DM or at [email protected].

Backup Webinar Recap: The Uncomfortable Truths

May 4, 2021/in Backup, Cloud, Latest Tech, Microsoft, Remote Working, Security /by Michael Davey

This week, we hosted a Live Webinar based all around the Uncomfortable Truths about your Backups.

Our resident Backup guru, Michael Davey was joined by Arcserve expert, Steve Butterfield and between them they covered

✅ Microsoft 365 data protection

✅ Immutable storage & Ransomware Protection

✅ How are you storing your data & the 3-2-1 rule

✅ Scaling your infrastructure with Backup & DR

✅ How to combat storage creep

Did you miss it? Or would you like to watch it again? Well, the good news is that we recorded it and you can check it out here:

Your Questions, Answered.

We received lots of questions throughout the webinar. Unfortunately we weren’t able to answer them all during the live session so we have compiled them all and asked Michael and Steve to answer them again.

Remember, if you you would like to find out more about backup in general or speak about your own backups specifically, get in reach out to your Planet IT account manager, call 01235 433900 or email [email protected]

Would cycled tapes not be immutable being out of the drive most of the time?

Tape and especially WORM tape were the original air-gapped / immutable storage

While out of the drive then tapes are largely immutable outside of extremes involving strong magnets, But you do have to put them in the libraries to use them which brings two issues,

1. They are available to be overwritten while in the library.

2. They require manual intervention to remove/replace.

However, definitely a big improvement over no airgap.

What is the licensing model? Is it based upon per user for 365 and per source TB for onsite storage?

Universal licensing which runs on your own hardware or VM covers all data sources including O365 and so is

licensed per TB of protected data, no limits on retention and can be any mix of Physical machines, Virtual machines and O365

Per user licensing is also available and may be of interest if you are adding it to existing Arcserve licensing.

Per user or per TB licensing is available from our cloud (SAS Offering )subject to a max of 100 users per TB for capacity based licensing )

The reason people do Full backups is because incremental backups all depend on the previous ones , isn’t that a disaster waiting to happen with incremental forever ?

Our Incrementals act and restore like Full backups, they do not depend on any other incremental backup therefore one “Broken” incremental affects neither the incremental before or after it.

What is the most common security breach you see that can also impact backups?

I think Michael answered this but a stat for you from Sophos “The state of Ransomware 2021”

37% of the 5400 respondents surveyed were hit by Ransomware in the last year

Ransomware is still the major threat

A pretty bold statement was made “Completely Ransomware Safe” Can you back this claim with something factual?

Like Unsinkable ships, Completely ransomware safe is conditional on the type of attack i.e. Nothing is completely safe if Physical access is allowed for instance , however we believe that our Ransomware capability is the strongest and most complete in the industry and we are the only backup vendor to offer a Money Back Guarantee.

For 0365 backup only do we need an onsite appliance?

You have choice, You can purchase Arcserve UDP and have it protect O365 in the following ways

An Appliance running on Prem or in hosted Colo
Software running on your own hardware, VM or in your own public or private cloud instance
Software as a service running from our Cloud based from our Datacentre in Manchester or AWS in London ( Other Geo’s are available )

While On-Prem may seem an odd choice to some for a cloud based service, do remember the 3-2-1 rule and the fact that even in the event of an Internet or Azure outage you could still access your data locally. The main thing is it is held elsewhere so we would always caution against any service backing up O365 which is hosted in Azure

Technology that SHOULD shape your business in 2021

January 6, 2021/in Backup, Cloud, IT Security, Remote Working, Security, Software /by James Dell

While the world continues to turn day to day life upside down and “normal” is more of a relative word than ever before, I wanted to take this opportunity at the start of the year to look at the technology trends your business should be looking into and adopting in order to ensure that whatever the global or national situation, your business is safe secure and up to date.

Cloud Services

If 2020 didn’t already do this for your business you should be looking at moving services to the cloud, now this is bigger than just moving your email to Office 365 or G Suite. When we talk about cloud services in 2021 this is about moving as much of the infrastructure, it’s management and the associated risks away from your physical business location.

If we take a traditional office where you have your servers, storage, back-ups and user data onsite close to where your users where working, in 2021 this approach is illogical with staff working from home and in the office suddenly you have a single point of failure in your office environment as well as needing the equipment maintained , monitored and managed in a location which may be shut due to local restrictions.

With the move to Cloud services the aim is to push as many of these services to diverse, secure and robust providers which removes the inherent risks and reduces any downtime you might face. If done in the right way you can do this with the same level of latency that you would get in your office environment but accessible quickly for your users working from home.

With businesses that implemented cloud services in 2020, they saw an decrease in running costs of up to 50% and an increase in uptime and productivity up to 99.99% which is beyond what any onsite system can deliver and this is due to the scale and depth of the product line of some of the cloud services on the market.

work from home

The Human Firewall

The trends we saw in 2020 made it very clear that we need to invest as much time into training our staff to be safe and secure as we do into finding the right technology to support them. That is why in 2021 one of the key areas of development we believe all business should be looking at is the human firewall. By this we mean training your staff to know what is safe and is not safe in the digital world and how to prevent risks to the business.

We saw the effect that phishing can have on business with an increase of 667% in March last year when COVID first became a major issue for the U.K. and scammers took in their waves to try and use peoples vulnerabilities against the businesses they work for. These attacks continue today following trends of presenting vaccination options and emails about furlough schemes all designed to capture business information and defraud businesses.

Now with this there is no one size fits all approach but there is a logical approach which will prevent your business being open to risks that exist on your doorstep. If we can teach our staff in 2021 to stop, deal with and report these problems then we increase the ability of a business to be robust and secure and remove the guess work from the technology we need to ensure a business is safe, for me 2021 is the year of the Human Firewall.

human firewall

Zero Trust Networking

As we move to a more dynamic way of working, both now and post COVID, we need to think about how the new fleet of devices we operate as businesses are managed, controlled and protected. The physical borders of your office space are no longer 4 brick walls but unlimited by the connectivity we have in place. Because of this we need to look at how we secure and control our devices, users and data across such a wide spectrum of use cases.

Now this can start with the simple steps of Mobile Device Management, Cloud based anti-virus technology but very quickly we need to be thinking about virtual connections to datacentres, home broadband and wireless security and cloud access control.

This is why in 2021 I believe all businesses need to review their approach and look to embed a zero-trust approach into all aspects, and while some people will see this approach as intrusive and over the top, it has been proven time and time again to not be. You only have to look at the speed in which a home wireless network can be broken into to realise that you are not safe trusting peoples home set ups.

In conclusion 2021, like 2020, is going to be a very different year, with the cyber criminals and the threat landscape changing everyday. However as business owners, technical professionals or employees we need to switch our approach and ensure we are using these changes to make our business ready for this continually changing landscape as we move forward.

If you want to talk to one of our experts about how we can help you in 2021 then please call 01235 433900 or you can email [email protected] or if you would like to speak to me directly you can reach out to me via DM or at [email protected].

Again, big changes coming with macOS Big Sur – be careful for now

November 4, 2020/in Backup, Cloud, General, IT Security, macOS, Software /by James Dell

macOS Big Sur is about to release to the public and as we have highlighted across several of our blog posts in the last few months, this brings large scale changes.

If you are running any of the following on your macOS device;

Antivirus or Antimalware software
Encryption Management software (File Vault Management)
Virtualization Applications
Dual Booting / Boot Camp
Containerized Applications

The we strongly recommend you hold off updating when the update is released, this follows several press statements from major software vendors like this one from Sophos. In which they detail the challenges of the short time frame and moving to Apples new API approach.

If you have any concerns of about your business software or upgrading we recommend that you speak to your Planet IT account manager who will be able to assist you with compatibility guides and information from the vendors specific to your business. If you’re not already a Planet IT client, then feel free to reach out to me directly on [email protected]

The landscape and support for macOS Big Sur WILL improve. We do not expect this to happen in the next few weeks but do expect most vendors to have support by the end of 2020.

To read more on this story you can see our previous blog posts on the subject here:

This might sound controversial, but resist that big MacOS update, for now!

macOS the big change with Big Sur

We know this goes against the usual advice you might hear from us or other IT experts, so in the meantime if you would like to discuss with myself or any of the highly skilled team here at Planet IT about how to keep your business operating, secure and safe in the changing world of the Mac you can reach us using the contact details below;

Contact me at – LinkedIn Message James Dell or Email : [email protected]

Talk to the rest of the team – Call 01235 433900 or Email : [email protected]

The 6 Tech Trends of COVID-19

June 30, 2020/in Backup, Cloud, IT Security, Latest Tech, Uncategorized /by James Dell

Since the start of lockdown in March, the business landscape has dramatically changed, the pull to virtual spaces, new technologies and accelerated upgrade plans. As an IT service provider we have been inundated with requests, projects and new developments, and it now seems the time to look at these changes and talk about the top trends that COVID-19 has brought upon the business world.

1) The office is dead. Long live the virtual space!

February this year feels like a long time ago and for most businesses it was unimaginable that less that 6 months later nearly all businesses would be working from home, with flexible working relying so much on virtual meeting technologies like Zoom, Microsoft Teams and Cisco WebEx – and not to only operate but to socialise, keep in touch and continue to build that company ethos. For some businesses this was a challenge. For others they have adapted and grown with the change. One thing is certain for many senior managers and business owners however: the future looks like one where less people visit the office and more are working from home.

2) Do I really want my servers in my office?

With the trend of moving over to virtual spaces another question that has seen itself thrust into the forefront of IT management is server locales. Previously IT managers and senior management would strive to keep their data close to them, with spaces from corners of offices, cupboards and full-blown data center rooms being constructed, powered and cooled with-in businesses existing spaces. However, when the tables turned and staff where out of the office connecting back to critical data via VPN technology, it became very clear that this set up may not be optimum. As such we have seen a huge increase in business interest for private cloud datacenters like our PlanetCloud service, or customers looking at public cloud or even a hybrid solution. The main driver being to remove that single point of failure and connectivity and drive performance and the ability to work anywhere.

3) The device refresh is here and we need it now.

Just as many businesses where not prepared for the move to virtual working, many where sitting on legacy IT equipment which was either due a refresh this year or the business was trying to extend into 2021, however with the need for equipment that can support your users while working at home it has become critical that they are working on fast, safe and secure devices. As such we have seen many business moving forward their device refreshes opting for Device as a Service offerings which allow them to spread the cost over the term of the product and turns CapEX into OpEX expenditure.

4) Cyber criminals don’t care about pandemics

One thing this pandemic has taught us is that cyber criminals have no morals and they will use any situation to manipulate and scam you. This has never been more apparent. During this crisis phishing attacks have gone up 400% and all of these attacks in some way link back to COVID-19, either posing as HMRC, the WHO or informing you that you have COVID-19 and to ring a premium rate number. The level of villainy and lack of humanity these criminals have never ceases to amaze me and my colleagues in the cyber security world.

This also raises the question of how we protect against these attacks and the honest answer is training. No product will be 100% perfect every time but if you invest in your human firewall then you can overcome the ever changing threat of these criminals and protect your business.

5) Broadband is key, but why is my home wifi so slow?

If like me you have been working from home while your family consume Netflix, Amazon Prime and Disney + . You will have no doubt been dealing with slow connections, overload and sometimes even calls dropping out on Teams, Zoom etc. Well this is for a good reason, aside from the fact the whole broadband infrastructure has been heavily loaded, home broadband circuits are not designed with the same level of protected overhead as business lines. This is in part due to the contention ratios that are allowed on home circuits vs the guaranteed head room on business lines. With this we have seen a number of business purchasing broadband for their staff and having them put into their homes as dedicated business lines, the cost is low and the service is guaranteed. This allowing your family to stream away without effecting your meetings.

6) Board room procrastination has to stop, and businesses need to upgrade, adapt and move forward now.

From experience I know that the boardroom is often where IT projects go to die. Long have the powers that be, procrastinated on an upgrade for it to never see the light of day. This was a common theme in businesses across the U.K with senior management favoring investments elsewhere to IT for their perceived value. In the last 4 months this has changed dramatically with the focus being more on IT now than ever before.

With companies choosing to invest now and heavily, knowing that it iss IT that has kept them operating over the last few months. Directors now realize that technology is critical to the business long term success. We have worked with a number of business who have revived, accelerated or even created IT projects that were previously on the long finger but now urgently brought into a 2020 timeframe on the request of the board.

With all of this said, it is important to remember the positives that we have gained from this experience and the level of transformation this has forced upon businesses, it is by no coincidence that many attribute COVID-19 as the biggest driver of change in their business over, IT managers, CTO and Technical Directors.

The reason for this is simple, businesses have been forced to adapt or disappear from the business world. The importance now is to ride the tsunami of change and not be washed away by it. If you continue to drive forward and innovate you won’t be left behind and you won’t be left vulnerable to cyber criminals and technology weakness that comes from standing still.

If you would like to discuss with myself or any of the 60 IT experts here at Planet IT about how you can better protect your business, should that be with new technology, strategies or even better backups, you can reach us using the contact details below;

Contact me at – LinkedIn Message James Dell or Email: [email protected]

Call 01235 433900 or Email: [email protected]

4 Steps to the Perfect Backup Plan

March 31, 2020/in Backup, Cloud, IT Security, Latest Tech /by Michael Davey

Today is World Backup Day, for many it’s a day to be celebrated, but for just as many, it’s a stark reminder of the dark omen that is an uncertain backup environment or plan.

We all know the basics of backup right? The things we all want to achieve

Retention
Redundancy
Recovery

I could happily go on for far longer than any of you would care to read on each of these topics! Today however, I want to talk about the practical elements of making sure your backups and overall disaster recovery plan are the best they can be. Starting with some basic questions.

Are you backing up your whole environment?
Are you running your backups daily?
Are your backups retained for the right amount of time?
Do you take backups off-site?
Are your backup sets fully automated?
Are your backup jobs encrypted?
If you have cloud resources (Office 365, Azure, AWS) are these backed up?

In an ideal world, you would want each of the above to be a confident and resounding YES! However, this is not always the case – we often hear the ill-fated “I don’t know”.

So, what can we do to be certain on the above and confidently rest knowing our backups will be there for us should the worst occur?

Step 1 – Check the List

Firstly, I would start by checking your infrastructure or approach your IT Team to get the answers to the above questions. Understand that if the answer to any of them is no, in this first step, it’s less important to know why, just to understand the position you are currently in. Once you’ve established that, let’s move on to step 2.

Step 2 – Check the Kit

Once you have a firm understanding of your overall backup integrity, it’s time to push past the smoke and mirrors and figure out exactly what you are working with. Check your storage, check your software and make sure it isn’t letting you down. There are so many options available in today’s market, but a quick search of your products and the competition should help you understand if you need to make any changes.

Step 3 – Make your Plan

At this point, you’re either happily relishing in confidence… or you’re not.

If you’re not… bear with me, I promise, we’ve just ripped off the worst of the band-aids and from here… the only way is up. When making your plan, it’s important to work out what you need first, what you want second and then figure out the cost implications (if any) your business will need to work towards. Everyone loves a good deal (or better, a free deal!) but sometimes investment is required to ensure you have the right infrastructure for your plan. When making your plan, make sure you are referencing the list from Step 1 and work out the following:

How long do I want to keep my backups?
What is my off-site storage plan?
Do I have Cloud Resources that need to be backed up?
How efficient do I want my backups to be?
How long can I afford to be offline in the event of a disaster?
How much data can I afford to lose in the event of a disaster?

The answers to these questions will help you to understand how much storage you need, whether you need a cloud or second-site storage plan, if you need high performance equipment and your Recovery Point/Time Objectives. Know that even if the plan is loose, it’s more than you had at Step 1 and it will help you enormously when collaborating with your teams, suppliers and peers to achieve the best outcome.

Step 4 – Reach Out

At this point, we’ve gone from scratching our heads, to having a clear understanding of the potential issues, a goal to aim for and a plan to get there. Now it’s time to reach out.

Speak to your team and your suppliers and get them on board with your plan. From this point forward, you’re taking control of your backup & disaster recovery plan. You’ve worked out what you want to achieve and you’re making it happen. That, or you were happy from Step 1 – either way, grab a coffee and your favourite lockdown biscuit, you’ve earned it!

Remember, if you ever have any questions, just ask. I, or one of the team here at Planet IT, are always happy to be used as a sounding board and can offer our expertise for your specific situation.

Similarly, check out our BDRaaS page for more information

Feel free to reach out to me via LinkedIn or email me at [email protected].