Professional Services Archives

The Ticketmaster data breach, what can we learn?

June 4, 2024/in connectivity, Education, General, IT Security, Latest Tech, Professional Services, Project Management, Remote Working, Security /by James Dell

If you have been hiding under a rock, you might have missed that Live Nation has confirmed that it had around 1.3TB of cached data from the Ticketmaster system stolen by cybercriminals. The criminals now demand payment; otherwise, the 560 million customers’ records will be leaked.

In May 2024, a cybercriminal group known as ShinyHunters claimed to have stolen the personal details of millions of Ticketmaster customers. (You’re likely to be one of them. I know I probably am!) The stolen data allegedly included names, addresses, phone numbers, and partial credit card details. The breach was reportedly carried out by exploiting a vulnerability in a third-party cloud database containing Ticketmaster data.

Firstly, if you have ever used Ticketmaster in the past, you may want to take some personal steps. Secondly, I want to shift the lens and look at what this level of data breach should teach you about your cyber security practices and how your business should face the challenges of the evolving cyber landscape.

What cybersecurity measures does your business need to implement right now?

Implement a Robust Cybersecurity Strategy:

A comprehensive cybersecurity strategy should include a detailed plan for preventing, detecting, and responding to cyber threats. This involves conducting regular risk assessments, implementing security policies and procedures, and ensuring compliance.

Keep Software and Hardware Up to date:

Regularly updating software and hardware is crucial, as outdated systems can have vulnerabilities that cybercriminals can exploit. This includes operating systems, applications, and firmware on all devices.

Use Strong Passwords and Multi-factor Authentication:

Strong passwords are complex, lengthy, and unique. Multi-factor authentication adds an extra layer of security by requiring users to provide two or more verification factors to access a resource.

Educate Employees:

Cybersecurity education and awareness training can help employees recognise and respond appropriately to cyber threats. This includes training on recognising phishing attempts, safe internet use, and responsibilities in handling sensitive data.

Use a Secure File-sharing Solution to Encrypt Data:

Encryption converts data into a code to prevent unauthorised access. Secure file-sharing solutions can encrypt data at rest and in transit, providing an additional layer of security.

Use Anti-virus and Anti-malware:

Anti-virus software is designed to detect, prevent, and remove viruses and other malicious software like worms, trojans, adware, and more. Regularly updating these tools ensures they can protect against the latest threats.

Use a VPN to Privatise Your Connections:

A VPN creates a private network from a public internet connection, masking your IP address and encrypting data in transit. This can help protect your data from being intercepted or accessed by unauthorised individuals.

Check Links Before You Click:

Cybercriminals often use malicious links to install malware or steal data. Always hover over a link to see where it leads before clicking and be wary of shortened or misspelt URLs.

Don’t Be Lazy with Your Passwords!

Using the same password for multiple accounts increases the risk of one account being compromised. Use a password manager to help you create and store complex and unique passwords for each of your accounts.

The Ticketmaster breach underscores the importance of robust cybersecurity measures for businesses. By implementing these best practices, businesses can significantly reduce their vulnerability to cyber threats and protect their valuable data. Remember, cybersecurity is not just an IT issue; it’s a business issue that requires attention at all levels of the organisation.

If you want to talk to one of our experts about how we can help your business stay secure, please call 01235 433900 or email [email protected]t. If you want to speak to me directly, you can contact me via DM or at [email protected].

Read more… The Onion Approach To Cyber Security

Copilot+PC: The Next Computing Revolution?

May 24, 2024/in connectivity, Education, General, IT Security, Latest Tech, Professional Services, Project Management, Remote Working, Security /by James Dell

It’s an exciting time to be a tech enthusiast, geek or general nerd like I am!

The latest buzz in personal computing is all about Copilot+PCs. These aren’t just your run-of-the-mill updates to last year’s models; they’re a complete game-changer. Thanks to native advanced AI integration, we are talking about a new way to interact with our computers. Copilot+ PCs are pushing the envelope on what it means to be productive and creative.

Blazing Speeds and Smart Performance

What’s under the hood of these Copilot+PCs? Imagine a powerhouse capable of handling over 40 trillion operations in a blink. We’re looking at the fastest Windows PCs to date. They’ve got this unique Neural Processing Unit that works alongside the usual CPU and GPU, giving them a massive boost for AI tasks – up to 20 times more power and 100 times the efficiency than what we’re used to.

Battery Life That Keeps Going

They’ve managed to pack all that performance without compromising on battery life. You can enjoy up to 22 hours of video playback or 15 hours of web browsing on a single charge. That means you can rely on your Copilot+PC to keep up with you all day, no matter where you are.

AI at the Core

The real magic of Copilot+ PCs is how they’ve woven AI into every aspect of the system. It’s like having an intelligent assistant always ready to help, making everything from development to daily tasks faster and more intuitive. And with AI running on the edge, you get the perks of quick responses, cost savings, and privacy.

Innovative Features That Impress

Some standout features have caught my eye. ‘Recall’ lets you find and remember stuff on your PC without a hassle. ‘Cocreator’ is another gem that lets you whip up AI images in real-time. ‘Live Captions’ breaks down language barriers by translating audio from over 40 languages into English, making conversations a breeze.

Sleek Designs and Accessibility

These Copilot+ PCs aren’t just brilliant; they look good, too. They come in sleek designs from big names like Microsoft Surface, Acer, ASUS, Dell, HP, Lenovo, and Samsung. With prices starting at £999, they’re making top-tier tech accessible to more people.

Your AI Assistant: Copilot

Each Copilot+ PC comes with a personal AI assistant just a tap away. This assistant is like having the best AI models at your disposal, ready to help with all sorts of tasks in a simple, powerful, and personal way.

Looking Ahead

Launching Copilot+ PCs is just the start. Microsoft has reimagined the whole PC experience with AI as the centrepiece. It’s the most significant shift for the Windows platform in years, setting the stage for a future where our interactions with computers will be more natural and powerful.

Final Thoughts

Copilot+ PCs are more than just a new line of computers; they’re the forerunners of a computing revolution. With their top-notch performance, enduring battery life, and AI-driven features, they’re set to change how we work, create, and communicate. As we enter this new era, I can’t wait to see how Copilot+PCs shape the future of personal computing.

If you want to move to Copilot+PC, then feel free to reach out to one of our experts at 01235 433900 or via email at [email protected], who will be able to help you understand how to make a move to the latest generation of devices. Alternatively, you can contact me directly via DM or at [email protected].

Striving for 100Gbps: The Move to Modernise IT Networking

May 20, 2024/in connectivity, Education, General, IT Security, Latest Tech, Professional Services, Project Management, Remote Working, Security /by James Dell

The pulse of any business lies within its IT network infrastructure. Businesses voyage through the digital terrain, searching for swifter and more dependable connectivity. Consequently, transitioning from 1 Gigabit to 10, 25, and 100 Gigabits per second (Gbps) is crucial for backbone networks.

The demand for bandwidth continues to skyrocket due to data-intensive applications, cloud computing and the Internet of Things (IoT). Traditional networks, constrained by their limited capacity, require assistance to match this exponential surge.

Subsequently, high-speed backbone networks, operating at velocities of 10, 25, and even 100 Gbps, became essential lifelines for seamless digital connectivity among devices, applications and users.

Whether streaming high-definition content, conducting real-time analytics, or supporting pivotal operations, the need for velocity has never been more critical.

The Imperative of Modernisation  

Modernising IT network infrastructure is not merely about staying abreast of current trends; it’s about safeguarding the future of your enterprise. Primarily because outdated technology and insufficient bandwidth in legacy systems impede progress and growth. By embracing 10, 25, and 100 Gbps backbone networks, businesses can unleash the full potential of their digital ecosystems.

Fuelling Productivity and Efficiency  

Firstly, a vital advantage of a contemporary network lies in its capacity to boost productivity and efficiency. With accelerated data transfer speeds, employees can access information instantaneously, collaborate seamlessly and execute tasks briskly. This enhanced agility augments operational efficiency and empowers teams to respond swiftly to market dynamics and customer demands.

The Emergence of Power over Ethernet (PoE++)  

Concurrently, with the shift towards high-speed networks, there’s been a surge in demand for Power over Ethernet (PoE) solutions. PoE technology powers networked devices like IP cameras and wireless access points via Ethernet cables.

The advent of PoE++ (IEEE 802.3bt), capable of delivering up to 100 watts of power per port, heralds a new epoch of connectivity wherein devices are not solely interconnected but also powered via the network infrastructure. This convergence of power and data streamlines deployment, reduces costs, and lays the groundwork for a scalable network ecosystem.

The Cost of Inaction  

While the merits of modernising IT network infrastructure are abundantly clear, the consequences of inertia can be dire. Organisations that neglect to invest in high-speed backbone networks risk lagging in the digital race. Outmoded systems are susceptible to outages and hardware failures and suffer from performance bottlenecks that can stymie innovation and impede competitiveness.

Furthermore, in an era where downtime translates to financial losses and reputational damage, the potential toll of network failures can be staggering. From disrupted operations to tarnished brand image, the repercussions of a faltering network extend far beyond mere inconvenience, underscoring the urgency of proactive investment in IT infrastructure.

In Summary 

The significance of modernising IT network infrastructure cannot be overstated. As enterprises navigate the complexities of the digital age, the necessity for high-speed backbone networks has become indispensable. By embracing 10, 25, and 100 Gbps networks, harnessing the potential of PoE++ and proactively investing in modern infrastructure, organisations can chart a course towards a connected future characterised by agility, efficiency, and innovation.

If you are reviewing your Network, then feel free to reach out to one of our experts at 01235 433900 or via email at [email protected], who will be able to help you understand how proper network design takes place. Alternatively, you can contact me directly via DM or at [email protected].

Read more… The Crucial Role of WI-FI Design

The Crucial Role of WIFI Design

May 10, 2024/in connectivity, Education, General, IT Security, Latest Tech, Professional Services, Project Management, Remote Working, Security /by James Dell

Connectivity is the lifeblood of business operations and the importance of a robust WI-FI network in business environments cannot be overstated. From facilitating seamless communication to supporting critical business applications, a well-designed WI-FI infrastructure is essential for ensuring productivity and efficiency in the workplace.

However, achieving optimal WI-FI performance requires more than just installing a few access points haphazardly throughout the office space. I have seen my fair share of this over my time auditing sites. It demands careful planning, strategic placement and meticulous configuration. A lack of structured planning can indeed lead to pitfalls. It’s essential to approach the process methodically to ensure optimal performance and security.

The Pitfalls of Poor WI-FI Design

Deploying or upgrading WI-FI networking without proper design considerations can lead to many issues that impede productivity and frustrate users. Here are some common pitfalls associated with inadequate WI-FI design:

Dead Zones and Coverage Gaps:

With proper planning, specific areas within the office may be able to handle better coverage, leading to dead zones where employees struggle to connect or experience slow speeds. Likewise, these coverage gaps can hinder mobility and limit the flexibility of workspace utilisation. Modern devices make this even worse, as they are super sensitive to poor WI-FI signals or need help with roaming when the signal is not maintained.

Interference and Congestion:

In environments with multiple WI-FI networks and other wireless devices and electronic equipment, interference and congestion can degrade signal quality and throughput. This interference can result in unreliable connections, dropped packets, and sluggish performance, especially during peak usage hours.

Security Vulnerabilities:

A poorly designed WI-FI network may inadvertently expose sensitive corporate data to security risks. Weak encryption, inadequate access controls, and misconfigured settings can create vulnerabilities. This can pose significant security risks including cyber-attacks.

Scalability Challenges:

As the organisation evolves, an inadequately designed WI-FI infrastructure may struggle to scale effectively to accommodate increasing users and devices. This can lead to bandwidth limitations, network congestion, and degraded performance over time.

The Benefits of Proper WI-FI Design

On the other hand, investing resources into proper WI-FI design yields a multitude of benefits that enhance the user experience and support business objectives. The Benefits of Proper WI-FI include:

Optimised Coverage and Performance:

WI-FI designers can determine the access points’ ideal placement and configuration by conducting a thorough site survey to ensure comprehensive coverage and optimal performance. This minimises dead zones, reduces signal interference, and delivers consistent connectivity across all areas. Planning for both coverage and density is key.

Coverage refers to the area where Wi-Fi signals are available. It’s essential to provide adequate coverage throughout the facility. Likewise, consider the physical layout, including walls, floors, and obstacles. Adjust access point (AP) placement to minimise dead zone. Finally, think about “high-traffic areas” such as conference rooms and lobbies that require strong coverage to accommodate users.

Density relates to the number of devices connecting to an AP. High-density areas need careful planning to ensure that the deployed technology meets the end user’s needs in that location. For instance, Conference Rooms require high density during meetings but may be empty at other times. Whereas, open workspaces need high-density coverage due to the numerous users.

Improved Reliability and Stability:

A well-designed WI-FI network employs advanced techniques such as channel optimisation, band steering, and roaming assistance to mitigate interference and maintain stable connections. This enhances reliability and ensures seamless roaming for users moving between different office areas.

Enhanced Security and Compliance:

Proper WI-FI design incorporates robust security measures, including strong encryption protocols, authentication mechanisms, and access controls, to protect against unauthorised access and mitigate security threats. By adhering to industry best practices and compliance standards, organisations can safeguard sensitive data and mitigate the risk of data breaches.

Scalability and Futureproofing:

A scalable WI-FI design anticipates future growth and technological advancements, allowing the network to expand seamlessly to accommodate evolving business needs. Organisations can future-proof their WI-FI networks and avoid costly redesigns or upgrades by implementing scalable architecture and infrastructure components.

A reliable and high-performance WI-FI network is essential for driving productivity, collaboration, and innovation in today’s digital workplace. Organisations can mitigate the risks associated with poor connectivity and deliver an exceptional user experience to employees, clients, and partners by prioritising proper WI-FI design during deployment or upgrade initiatives. From optimising coverage and performance to enhancing security and scalability, the benefits of investing in proper WI-FI design are clear: a connected workforce empowered to thrive in the digital age.

If you are reviewing your Network and Wireless, then feel free to reach out to one of our experts at 01235 433900 or via email at [email protected], who will be able to help you understand how proper WI-FI design takes place. Alternatively, you can contact me directly via DM or at [email protected].

Read More…

The Top 5 Reasons Cloud Migrations Fail

May 3, 2024/in Cloud, connectivity, General, IT Security, Latest Tech, Microsoft, Microsoft Azure, Professional Services, Project Management, Remote Working, Security /by James Dell

The notion that public cloud costs are exorbitant and prompting a mass return to on-premises solutions is a prevalent topic in cloud migration discussions. Yet, this assertion doesn’t align with reality. Contrary to the narrative, AWS and Microsoft have observed substantial increases in their subscriber bases over the past year.

The driving force behind these claims often stems from particular interest groups. Hardware vendors and private data centre owners, keen on safeguarding their market share and relevance, may be behind this narrative.

In the digital age, the appeal of the public cloud is indisputable. It presents scalability, flexibility, and efficiency, fundamentally reshaping organisational operations. Nevertheless, many businesses need help with their cloud adoption journey despite its potential, leading to frustration and setbacks. From insufficient planning to cost mismanagement, there are numerous challenges organisations must navigate when venturing into the public cloud.

Common Challenges in Cloud Migrations

1. Inadequate Planning:

Rushing into cloud adoption without a coherent strategy often results in chaos and inefficiency. Organisations must assess their existing infrastructure, understand their business needs, and outline their objectives before migrating to the cloud. Please do so to avoid disjointed deployments, incompatible systems, and heightened complexity.

2. Insufficient Security Measures:

Security remains a top concern for organisations contemplating cloud adoption. Overlooking or underestimating the importance of robust security measures can leave sensitive data vulnerable to breaches and cyber threats. While public cloud providers offer various security features, organisations must implement additional layers of security, such as encryption, access controls, and regular audits, to mitigate risks effectively.

3. Poor Cost Management:

Effective cost management is often overlooked during the transition to the public cloud. While cloud computing promises cost savings through pay-as-you-go models, it also introduces the risk of overspending. With adequate monitoring and optimisation strategies, cloud costs can stay manageable. Factors like resource overprovisioning, idle instances, and governance lapses can significantly inflate the cloud bill. Organisations must implement robust cost management practices to avoid cost overruns, including usage monitoring, resource optimisation, and leveraging cost optimisation tools.

4. Vendor Lock-In:

Vendor lock-in poses a significant concern for organisations relying heavily on a single cloud provider. This dependency can restrict flexibility and impede innovation. Additionally, rapid advancements in cloud technologies may leave organisations locked into outdated or incompatible systems. Organisations should consider adopting a multi-cloud or hybrid cloud approach to mitigate vendor lock-in risks, allowing them to leverage services from multiple providers and avoid reliance on any single vendor.

5. Skills Gap:

Successful cloud adoption necessitates skilled personnel proficient in cloud technologies and best practices. However, many organisations need help to recruit or train personnel with the requisite expertise, leading to difficulties in managing and optimising cloud infrastructure. Inadequate expertise can result in costly mistakes, performance issues, and underutilisation of cloud resources. Investing in training and development initiatives for existing staff or collaborating with experienced cloud service providers can help address this challenge.

Summary

In conclusion, while the public cloud presents numerous advantages, organisations must approach cloud adoption with meticulous planning, robust security measures, and effective cost management. By addressing common pitfalls such as inadequate planning, security lapses, and cost mismanagement, organisations can fully harness the potential of the cloud to drive innovation and growth.

For personalised guidance on transitioning your business to the public cloud, contact one of our experts at 01235 433900 or via email at [email protected]. Alternatively, you can contact me directly via DM or at [email protected].

Read more… Microsoft Azure

Microsoft Azure Virtual Desktop to Modernise and Revolutionise Your UX

April 19, 2024/in Cloud, General, IT Security, Latest Tech, Microsoft, Microsoft Azure, Professional Services, Project Management, Remote Working, Security /by James Dell

In today’s fast-paced digital world, delivering a seamless user experience remains a top priority for IT Managers. The surge in remote work, BYOD and multi-device policies have increased the demand for efficient and secure virtual desktop solutions. This demand is a direct consequence of the shift toward a decentralised workforce. Enter Microsoft Azure Virtual Desktop (AVD) by Microsoft—an innovative cloud-based service. It revolutionises how organisations manage their desktop infrastructure and applications. By removing the complexities and challenges associated with legacy products. With a cloud-first approach, Microsoft assumes the responsibilities, leaving you to get on with your job!

Azure Virtual Desktop To Revolutionise Your UX

Gone are the days of grappling with the complexities of on-premises desktop management, or battling Remote Desktops, XenApp/ XenDesktop.

AVD brings forth a new era where desktops and applications are hosted in the cloud. This enables the users to enjoy a consistent and personalised experience from any location or device. Whether corporate-owned or a personal device, this centralised approach simplifies administration and offers scalability and flexibility to suit business demands.

Flexibility: AVD empowers users to access their desktops and apps remotely, fostering collaboration and productivity. Each user gets the same experience regardless of the device. This means that you can push applications and experiences to users on devices previously excluded from accessing your system, i.e., Apple iPads and Chromebooks.

Performance: Leveraging the robust infrastructure of Microsoft Azure, AVD ensures high-speed access to applications, regardless of the workload demands. This means you are leaning on one of the biggest providers in the cloud space.

Security: With features like Azure Active Directory integration and multi-factor authentication, AVD strengthens data protection, mitigating security risks associated with endpoint devices.

Management Simplicity: IT managers can centrally manage and deploy virtual desktops through the Azure portal, streamlining administrative tasks and reducing overhead. Leveraging tools like Nerdio to wrap around your AVD deployment can simplify this.

Cost Optimisation: By adopting a pay-as-you-go model, organisations can eliminate upfront hardware investments and optimise resource utilisation, resulting in long-term cost savings.

Real-World Applications Azure Virtual Desktop for UX

Across various sectors and organisations are leveraging AVD to transform their user experience:

Education: AVD facilitates seamless access to educational resources, enhancing the learning experience for students and faculty alike. If your education provider is looking for a BYOD, this is a great way to remove the hardware dependence on the process.

Healthcare: Healthcare providers rely on AVD to ensure secure access to patient records and critical applications, even in remote settings. Using Zero Clients from 10Zig, you can access the desktop experience quickly and securely, and it indeed follows users around.

Finance: Banks and financial institutions use AVD to enable remote work while maintaining compliance with industry regulations. Challenges around compliance and regulation have often been a barrier to progress, but not with Microsoft Azure Virtual Desktop leveraging the secure framework Microsoft Azure is built on and the protection of AVD, you can truly drop the legacy systems.

Best Practices for AVD Implementation

To ensure a successful AVD deployment, you should look to adhere to these best practices:

Assessment and Planning: Conduct a thorough assessment of infrastructure and user needs to design a tailored deployment strategy. Planet IT can help with this through our Free assessment of your DaaS solution and asses how to get you ready for the cloud.

Pilot Testing: Evaluate AVD performance and compatibility through a pilot program before full-scale deployment. This is best done with around 5% of your workforce, which includes users from across the spectrum of skills, roles, and use cases.

Security Measures: Implement robust security protocols to safeguard sensitive data and ensure compliance with regulations. Working with our team, we can understand your needs and translate them to Microsoft’s compliance and protection.

User Training: Provide comprehensive training and support to help users adapt to the new virtual desktop environment. This can be done via workshops, 1 to 1 sessions, training videos, and so much more. With a team of experienced trainers, we can help you maximise the experience and get all users ready to work.

Continuous Improvement: Monitor performance metrics and user feedback to optimise the AVD environment over time. This is critical with all aspects of Azure, and even more so when you are looking to make the most of Microsoft Azure Virtual Desktop.

To Conclude

Azure Virtual Desktop offers a compelling solution for organisations seeking to modernise their desktop infrastructure and enhance user experience. By embracing AVD and following best practices, you can unlock new opportunities for innovation and productivity while ensuring a secure computing environment for your workforce.

If you want to talk to our experts about how we can help your business review its environment and plan to move to the cloud. To find Out how Azure Virtual Desktop could make all the difference, please call 01235 433900 or email [email protected]. If you want to speak to me directly, you can contact me via DM or at [email protected].

Can’t wait to integrate ChatGPT into your business processes? …actually, here’s exactly why you should wait!

March 21, 2023/in ai, Cloud, data, General, IT Security, Latest Tech, Professional Services, Security, Software /by James Dell

You can’t escape it. It’s all over the news and social media about this sudden wave of improvements in LLM (Large Language Models) or as most people know them at the moment Chat-GPT!

Every large tech firm is rushing to integrate these technologies into their products with Microsoft launching co-pilot and Bing with Chat-GPT integration. Google is launching AI lead improvements to Workspace and Facebook accidentally leaked the source code to their LLM. 🤦‍♂️

With all of this going on you would expect that these products are at least secure and pose no risk to the users, businesses or the general public. And while I am wholly in favour of improvement to AI and ML, we must consider the risks these LLM pose as they begin to become part of everyday life.

What are you talking about?

I should start by covering what an LLM is. Well in the words of Nvidia “A large language model, or LLM, is a deep learning algorithm that can recognise, summarise, translate, predict and generate text and other content based on knowledge gained from massive datasets.” To most of us what this means is that a system can take input in human language, not machine code or programming language and can then complete these instructions. Now, this can be as simple as how do you bake a cake. Or you can ask it to write an application that will convert files to pdf and upload them to an FTP server based on the IP address x.x.x.x and write an output file for me to show completion, in C++. The LLM will then go away, compute the question against the information it has been “taught” and will then come back with an answer.

There are a few things we should all be aware of with LLMs as they stand today, these limitations are present but not always obvious.

LLMs are driven by the dataset they have and may have complete blind spots to events if they occur post the data set provided, i.e Chat GPT (GPT-3) is based on a data set from 2021. So if you ask it about the F1 teams for 2023, it will either throw an error or will simply give you information it “generates” from the information it has been fed.
LLMs can therefore “hallucinate” facts and give you a completely incorrect answer if it doesn’t know the facts or if the algorithm works itself into a situation where it believes it has the right information.
LLMs are power-hungry. They need huge amounts of computing power and data to train and operate the systems.
LLMs can be very biased and can often be tricked into providing answers by using leading questions making them unreliable.
The largest risk is that they can be coxed into creating toxic content and are prone to injections actions.

Therefore the biggest question remains what is the risk of introducing an LLM into your business workflow?

With the way that LLMs work they learn from data sets. Therefore, the potential risk is that your business data inside applications like Outlook, Word, Teams or Google Workspace is being used to help develop the LLM and you don’t have direct control over where the data goes. Now, this is bound to be addressed over time but these companies will 100% need access to your data to move these models forward so limiting its scope will have an impact on how they develop and grow. Microsoft and Google will want to get as much data as possible.

As such you need to be careful to read the Terms of Use and Privacy Policy of any LLM you use.

Other Risks

This one is scary, and it increases as more organisations introduce LLMs into the core workflow, is that queries stored online may be hacked, leaked, stolen or more likely accidentally made publicly accessible. Because of this, there is a huge risk of exposing potentially user-identifiable information or business-related information.

We should be aware of the misuses risk that also comes from LLM with the chance they will be used to generate more convincing phishing emails, or even teach attackers better ways to convince users to enter into risky behaviour.

The final risk that we should be aware of is that the operator of the LLM is later acquired by a company that may be a direct rival to yours, or by an organisation with a different approach to privacy than when you signed up for the platform and therefore puts your business at risk.

As such the NCSC recommends

not to include sensitive information in queries to public LLMs
not to submit queries to public LLMs that would lead to issues were they made public

At this point, Planet IT’s recommendation is not to integrate the new features from Microsoft and Google into your business workflow. Certainly not until proper security and data controls have been implemented by these companies and the risk of your business data being used as sample material to teach the LLMs is fully understood. These are emerging technologies, and as we continue to see change at Planet IT we are monitoring everything very carefully to understand how it will affect the security and data compliance of your business.

More information from the NCSC can be found here : https://www.ncsc.gov.uk/blog-post/chatgpt-and-large-language-models-whats-the-risk

If you want to talk to one of our experts about how we can help you with your security and understanding of LLM then please call 01235 433900 or you can email [email protected] or if you would like to speak to me directly you can reach out to me via DM or at [email protected].

IMPORTANT!!

This article was NOT written by ChatGPT. It was written by this ChapJPD (James Peter Dell)

Cloud Security Assessment Checklist: Protecting Your Business in the Cloud

February 9, 2023/in Cloud, data, General, IT Security, Latest Tech, Professional Services, Security, Software /by James Dell

Just because your data is in the cloud, that doesn’t mean it’s secure.
What???

I know many people believe that because they use Microsoft Azure, AWS or GCP, and big tech have their own security measures in place, that means you are safe, right? It doesn’t!!

In order to protect your sensitive information and comply with industry regulations, you need to perform a comprehensive security assessment of your cloud infrastructure.

Here is our recommended cloud security assessment checklist to help you ensure that your cloud environment is secure:

Access Management

Access management is one of the most critical components of cloud security. You need to ensure that only authorized users have access to sensitive information and systems. This can be achieved through the implementation of strong authentication methods such as multi-factor authentication, the use of secure password policies and even better, biometric authentication.
Additionally, it’s important to regularly review and audit your access logs to detect any unauthorised access attempts.

Directory Service

Directory services play a crucial role in cloud security by providing centralised authentication and authorisation for your cloud environment. A robust directory service will allow you to manage user accounts, passwords, and permissions in a secure and scalable manner. Ensure that your directory service is properly configured and that it integrates seamlessly with your access management solution.

Data Loss Prevention and Backup Policies

Data loss prevention is critical in protecting your sensitive information in the cloud. Implement a comprehensive data loss prevention strategy that includes the use of encryption, data backups, and disaster recovery solutions. Ensure that your data backup policies are regularly tested and updated to ensure that your data can be recovered in the event of an unexpected outage or disaster.

Rely on a Security Team

This is key. A dedicated security team is essential for ensuring the security of your cloud environment. This team should be responsible for the implementation and management of your cloud security solutions, as well as for performing regular security assessments and audits. Whether in-house or outsourced, make sure that your security team has the necessary skills and experience to keep your cloud environment secure.

Encryption

Encryption is an essential component of cloud security. Encryption can protect your sensitive information from unauthorised access, even if it falls into the wrong hands. Ensure that your data is encrypted both at rest and in transit, and that your encryption keys are properly managed and protected.

Security Updates

Often overlooked, updates are critical for keeping your cloud environment secure. Regularly update your cloud infrastructure and security solutions to ensure that you are protected against the latest threats. Stay up-to-date with the latest security news and vulnerabilities to ensure that you are prepared for any potential security incidents.

Monitoring

Regularly monitor your cloud environment to detect any security incidents or threats. Ensure that you have the necessary tools and processes in place to quickly respond to any security incidents, and that your security team is properly trained and equipped to handle them.

In conclusion, the cloud is an essential component of modern business, but it also presents a unique set of security challenges. By following this cloud security assessment checklist, you can ensure that your cloud environment is secure and that your sensitive information is protected. Keep this checklist handy and regularly assess your cloud security to ensure that you are always protected.

Ignorance is not bliss. Why Are Some Businesses So Reluctant To Embrace The Cloud?

February 1, 2023/in Cloud, data, General, IT Security, Latest Tech, Professional Services, Security, Software /by James Dell

Why are businesses so reluctant to adopt the cloud?

Cloud computing is the future of business. I argue that it is very much the present too. The cloud benefits organisations to become more agile, efficient, and cost-effective.

But why are some companies still hesitant to join the party?

Is it the cost? Is it a lack of understanding?

Ok, Let’s call out the elephant in the room: security and privacy concerns.

Yes, security breaches make headlines, but the truth is that cloud providers have heavily invested in security measures.

This includes encryption, firewalls, and multi-factor authentication. However, many businesses are still sceptical about the effectiveness of these measures and worry that their data could be vulnerable to cyberattacks.

So, I’m going to call the cloud providers out on this. Just because your data is stored on the cloud, and despite their valiant efforts, the reality is that you still need 3 party security solutions in place to safeguard your business data. But any responsible IT manager or business leader will appreciate this is a modern business need anyway.

Another reason for the reluctance to adopt cloud computing is privacy. Many businesses are concerned about the privacy of their data, particularly in light of recent privacy scandals. They worry that their confidential information could be accessed by unauthorised third parties, either by accident or through malicious intent.

But it’s not just security and privacy holding companies back. Many simply don’t understand the cloud. And that’s understandable. But ignorance is not bliss in the digital age. The businesses that seize the cloud advantage will leave their competition in the dust. Access to cutting-edge tech, scalability, and improved collaboration – the benefits of the cloud are too good to pass up.

So, to the companies still on the fence about cloud computing: don’t be left behind. Embrace the future and take your business to the next level.

Cloud computing is the answer to your digital needs – embrace it and thrive.

The future of Cyber Security for… BUSINESS LEADERS

February 1, 2023/in Cloud, data, General, IT Security, Latest Tech, Professional Services, Security, Software /by Maciej Owsiany

The future of cyber threats impacts both IT managers and business leaders, but with different priorities and approaches. While both groups recognise the importance of securing their organisation’s digital assets, they have different perspectives on the impact of these threats on their respective roles.

I have written 2 articles. Both on the topic of looking at the future of the cybersecurity landscape, but this post is from the BUSINESS LEADERS, OWNERS, MANAGING AND FINANCE DIRECTORS point of view.

If you’d like to see my take on what IT MANAGER or IT DIRECTOR‘s need to be aware of, then CLICK HERE.

The Future of Cybersecurity. What Business Leaders Need to Know!

Cyber threats are becoming increasingly sophisticated and persistent, posing a significant risk to businesses of all sizes. Business owners, managing directors, CEOs, and financial directors, be Aware! It is crucial to understand the future of cyber threats and take the necessary steps to protect their organisations from devastating cyber attacks.

Cost of a Cyber Attack. A successful cyber attack can have devastating consequences for a business. This includes loss of sensitive information, damage to brand reputation, and financial losses. The cost of a cyber attack can run into hundreds of thousands or even millions of pounds. In many cases, even force a business to close its doors permanently.
Targeted Attacks. Businesses are increasingly becoming targets of cyber criminals who are looking to exploit vulnerabilities in their systems for financial gain. These targeted attacks are becoming more sophisticated, and businesses must be proactive in their approach to cybersecurity to stay ahead of the threat. The naive days of “Why would they want to hack us?” are long gone. Any business is a target.
Cloud Computing. The widespread adoption of cloud computing is changing the way businesses operate. It also presents new challenges in terms of cybersecurity. Businesses must ensure that their cloud environments are secure, and that sensitive data is protected from cyber threats.
Human Error. Now this is a big one! Human error is a leading cause of cyber attacks. Your people are and are always likely to be your weakest link. It is crucial for business owners to educate their employees about the importance of cybersecurity and best practices for keeping their systems and data safe.

In conclusion,

The future of cyber threats and cybersecurity is uncertain, and businesses must take proactive steps to protect themselves. From the cost of a cyber attack to the risks posed by cloud computing and human error, it is crucial for business owners to understand the potential consequences and take the necessary steps to secure their organisations. By implementing robust security measures and staying informed about the latest threats and trends, businesses can mitigate their risk and protect themselves from the devastating consequences of a cyber attack.

What cybersecurity measures does your business need to implement right now?

Implement a Robust Cybersecurity Strategy:

Keep Software and Hardware Up to date:

Use Strong Passwords and Multi-factor Authentication:

Educate Employees:

Use a Secure File-sharing Solution to Encrypt Data:

Use Anti-virus and Anti-malware:

Use a VPN to Privatise Your Connections:

Check Links Before You Click:

Don’t Be Lazy with Your Passwords!

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Dead Zones and Coverage Gaps:

Interference and Congestion:

Security Vulnerabilities:

Scalability Challenges:

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Improved Reliability and Stability:

Enhanced Security and Compliance:

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What are you talking about?

Therefore the biggest question remains what is the risk of introducing an LLM into your business workflow?

Other Risks

IMPORTANT!!

Access Management

Directory Service

Data Loss Prevention and Backup Policies

Encryption

Security Updates

Monitoring

Ok, Let’s call out the elephant in the room: security and privacy concerns.

The Future of Cybersecurity. What Business Leaders Need to Know!

In conclusion,

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The Imperative of Modernisation  

Fuelling Productivity and Efficiency  

The Emergence of Power over Ethernet (PoE++)  

The Cost of Inaction  

In Summary 

Looking for a technology partner?
Let’s talk